Bike N Hike

So, prior to my experience last night, I will say I have had three years of excellent friendly service. Unfortunately, last night, when I took my bike in to have the gear shift fixed (I had taken it in Thursday night; the guy that night thought he had fixed it), the fellow who helped me (whom I have never seen before) told me the gear change issue I had he did not notice in his 30 second ride on the flat parking lot - so I was wrong. (Doesn't matter I ride for an hour with hills). Also, when I said the gear change gauge wasn't working I was informed it isn't necessary and one should be able to feel the gear changes. Which, incidentally, was my thought yesterday when I got on my bike and realized it didn't work. During the hour long hilly bike commute home I decided - yes I did want a working gear change gauge. I was told they couldn't get to it until the following Monday; plus, I would have to leave my bike there until then ($25 part, $18 labor, a week to do the work and patronizing attitude - wth?!?). Needless to say, after having been dissed, talked down to, and treated like crap, I will not frequent this establishment again. I don't know if this guy's terrible customer service is for all parties who patronize the shop, or just female bicycle riders, whichever it is, I recommend avoiding the establishment.