The customer service at DeWhitt Appliance is fantastic. We recently had an issue with a washing machine we'd purchased a month before. I called Dave who'd been our sales guy with some trepidation, because I'm used to retailers being really friendly before you make a purchase and then abandoning you immediately the paperwork is done. Dave was great. He listened and genuinely wanted to help us. The next thing I knew I had a voice mail from Brian the store owner.who had personally called me and had even left his cell phone number so that I could easily contact him. They really care at this store. Everyone I've met, from the sales people, to the technician, to the guys who deliver the appliances to your house, they want their customers to have the best possible experience, and they remain dedicated to that even after you've completed your purchase. I didn't have the pleasure of meeting Brian, but clearly he is setting the tone for such outstanding customer service. Thank you to everyone at DeWhitt.
1109 SE Nancy RdVancouver, WA 98664
From Business: Serving Vancouver and SW Washington we provide repair maintenance and remodeling services to rental/investment property. Home remodeling and additions including til…
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I own a contracting business so I have a pretty high expectation of repair people and I am a hard judge of service companies. I hired Mr. Nash to fix my oil furnace after it stopped working on a weekend. I looked over his shoulder and asked questions the entire time. Mr. Nash himself arrived and correctly assessed the problem as a blocked check valve in the underground tank – I was amazed at the diagnosis. The solution was looking pretty grim – excavating to the tank and attempting a repair or replacing the tank. However, Mr. Nash had a clever idea about how to reverse pressure the oil line and, hopefully, knock the obstructions back into the tank. And it worked! It was a brilliant deduction and clever idea to save me a lot of headache and money. As I write this review the furnace has been humming along for several week and my house is warm and cozy. Thank you Mr. Nash!
We finally gave in and bought 200 gallons of fuel oil and fired up our furnace here in our 1940s rental home….Nothing. We hadn’t used the ole beast since last spring. Soon Mr. Nash appeared and took a look. As is typical in old rental homes, the heating system was somewhat, patchwork. But the Mr. Nash guy didn’t seem fazed. He checked the exotic system, stepped out to his truck and returned with a small part. I don’t know the price since our landlord paid the bill. Bottom line, the Mr. Nash heating expert knew his stuff. He quickly and simply repaired a furnace from olden times. Response time was about one day after called in busy November. Time to repair was less than one hour. My wife and I appreciate that he was friendly and upbeat while working in our home. Not bad. As of now, our face has continued to work with no problems for 2 ears. Thank you Mr. Nash!