Started out a little rocky, but only because I had unrealistic expectations. My pick-you up was running a little late and I thought I would be peeved with them when they arrived. But, after speaking with my driver I found out the kind of crazy day they were having and the delay made perfect sense. I know I have crazy days too, so we enjoyed a conversation about people expecting miracles out of madness. Upon arriving at the rental agency, I patiently waited my turn and was rewarded with a very kind employee who showed me my options, got me out of the parking lot with a washed, clean and fast dream car and a smile to boot. The car was fantastic, it could not have been better! These same two employees were there when I checked back in four days later and recalled my trip details and asked about the adventures. Being kind and treating people with respect gets you a long way in life and this experience reminded me of that. Sometimes there may be a delay or something does not go to plan, but with the right attitude and some stellar employees the day can be saved!
We were finishing our stay in Portland and wanting to drive to the picturesque Columbia River Gorge and then on to Seattle. Nationals airport pickup rates were significantly better then the the other rental companies with downtown pickup location. It was cheaper and really easy to take a shuttle bus to the airport to get the car. Since we are Emerald Aisle members we picked the car we wanted. There were not a lot of choices on the Aisle but enough to feel I picked the car I wanted. It drove great. Drop off at the National location in downtown Seattle was a little difficult because the address listed is the Main Street yet the entrance was actually on a side street. A positive is that they are one of the only car rental companies that had a procedure for late drop-off (after 5 pm). Hertz had many more locations but none could you drop off a car after 5 pm. Really poor on Hertz, Really good customer service marks for National!
We were strongly encouraged to purchase an upgrade because of the road conditions in Oregon. We did not upgrade and the ride was fine. We were strongly encouraged to purchase the roadside assistance since there was no spare tire provided. We find it beyond crazy not to provide a spare. We did not make the purchase and thankfully had no issues. When we returned the car to the Alamo site to be transported to the airport, we were met by an attendant that told us that the transport person did not show up for work so we would have to drive the car to the airport and turn it in to another rental company there. We were not happy as it was very early morning (still dark) and we were not familiar with the roads. Although the rates were lower than some car rental companies, we will question whether or not to rent from Alamo again. We have never had issues like this with other rental companies.