I am giving them a 3 star because the medical staff, doctors, nurses, and PA's we saw were awesome, yet the front desk staff and supervisor were awful and very rude. We were seen at Immediate Care, and told specifically that we could have a procedure done there by the doctor, then sent to the regular emergency room for further care. The emergency room also told us we could do our followup at Immediate Care, but when we called, we were told that it was "not their policy". I asked what specific policy said they couldn't perform the treatment (an injection any nurse can do), and they wouldn't tell me, and talked right over me when I tried to ask questions. They gave me the number for their supervisor only, and would not give me a number or email for a director, which it specifically says on their website they are required to give you. So I would say once you get past the front desk, the rest of the staff is fantastic! But at this point, we can't get past them. Very disappointing!