Words alone cannot express the Phenomenal Customer Service Experience I so enjoyed with Jim Gandy, Sales Manager at The Spa King. I have spent no less than 500 hours over the last 6 months researching every hot tub in existence, just to find the right model to fit my needs. I am a big guy and that creates many issues when it comes to spa seating, comfort and access. Over the course of several months and several phone calls, having to go back to square one several times...Jim Gandy 'patiently' and consistently assisted me in finding just the perfect pre-owned luxury tub to fit my discerning taste. The spa I purchased is a 'one of a kind' tub that can only be compared to a pre-owned BENTLEY. The COAST Cascade III offers all bench seating, an elevated waterfall and is the only spa in the world to offer a negative edge. Before getting to know, appreciate and admire Jim Gandy for his sales talent and the incredible level of customer service he offers his customers, I became extremely frustrated with several Central Florida hot tub dealers who did not take the time to assess my specific needs, rather they would make poor recommendations which initially cost me a great deal of time and money. Today, I am $6,000.00 ahead of the cost of a new spa and the COAST Cascade III I purchased from Jim Gandy at The Spa King is only two years old (tracked by serial number) and is close as you can get to being a factory demo...it's nothing short of amazing! Between the patented elevated 24" waterfall, never ending negative edge, manufacturer installed salt water option, bench seating, LED's and iPhone dock...and knowing that I use a hot tub 2 hours a day each evening, I have many days of stress-free soaking, relaxation and happiness ahead. I wish you the best in your spa purchase and be sure to insist on 'The Spa King' and ask for Jim Gandy, to receive the 'exceptional service' you deserve, as opposed to choosing just a local dealer. Trust me, you'll be glad that you did!
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A note from Hap and Irene reference service and delivery of our new hot tub we had reviewed and researched information and found Spa King to be the most informative as we needed special spacing and information which we were unable to obtain this information from other companies working with Spa King was a real Pleasure all my emails were answered almost instantly referee measurements I need are tub was delivered by a professional crew everything promised was delivered and we would highly recommend Spa King to everyone in the market for a spa Hap
I don't write many reviews but I felt compelled to take the time to share what a wonderful organization they have going at the Spa King and the customer service has been beyond belief. I purchased a Jacuzzi brand tub from them about 10 months ago which turned out to be one of the best purchase I've made all year. The service and follow up has been amazing and I wouldn't think to buy another tub without going directly through them. Thank you John and thank you Debbie.