Bremerton-Kitsap Airporter Inc
- BBB Rating:
- General Info:
- Set back, relax and let Bremerton-Kitsap Airporter, Inc. do the driving for you. We provide safe, dependable and comfortable transportation to and from the Seattle-Tacoma International Airport. Our shuttle team is headquartered in Port Orchard, Wash., but we have lots of convenient pickup options and locations on the Kitsap Peninsula and at Fort Lewis /McChord Air Force Base.
We also offer charter services for small groups up to 24 passengers. Transportation can be arranged within the Puget Sound area.
Charter services include:
- Door-to-door pickup and delivery
- Tailored time and place
- Van or mini bus Ask about our discounts for frequent travelers, groups and active military personnel. Shuttle reservations can be made online or by calling our 24-hour reservation line. Our well-trained dispatchers, courteous drivers and friendly office staff look forward to serving you. See our website for a complete listing of pickup locations and schedules.
I took the shuttle last May.My first time.I had a pleasant experience. The were on time. The driver was very professional. On my return i was almost late to catch the shuttle they contacted the driver and let him know I was on my way. I'm taking the shuttle again today ;)
NEVER EVER PURCHASE A ROUND TRIP TICKET!!! THEY MAKE A TON OF MONEY ON LOST RETURN TICKETS...THEY LAUGH AT YOU WHEN THAT HAPPENS! Kitsap Airporter makes a ton of money off LOST return-trip tickets. They are absolutely unmovable, almost laughing, when one has to purchase a one-way ticket to return to YOUR starting point EVEN THOUGH YOU CAN PROVE YOU PAID FOR A ROUND TRIP TICKET. It is so easy to lose your return ticket 1/2 when traveling. It's a flimsy, tiny, piece of paper. Note that the round trip ticket is the same cost as two one-way tickets. There is no advantage to paying round trip prices! I had a computer printout receipt showing I paid for a round trip, but Joe, running the kiosk at Seatac, laughed at it telling me it was no good. I called my credit card company, and put it into dispute. We'll see who has last laugh. If traveling from Kitsap County, I plan on using the Bremerton Ferry, and the Light Rail to Seatac. NO MORE OF THESE NASTY PEOPLE!!
Quite literally the worst customer service ever. The websites says to make reservations to the airport up to 10 days in advance and that they're open 24/7, but when I went to make a reservation 5 days in advance, I get a busy signal for the first 3 hrs I tried getting through to them. (I would have booked my reservation online, but they only allow online booking from some of the hotels they stop at, none of which, unfortunately, were the ones the bride and groom had us all staying at.) Anyway, when I finally get through to them, I'm put on hold for 10+ minutes, after waiting, the rudest, huffiest, agent ever tells me she won't make a reservation without a confirmed room number from the hotel I'm staying at. When I explain to her that I'm not checking in until the night before and I won't have 3+ hours free that night to get her the room number, she tells me that the driver won't show up without a valid room number so I was going to have to call them back sometime. I offered her my hotel confirmation number, but she refused to take it -- apparently, not good enough to confirm that I'd be a guest there.
My recommendation for anyone traveling with at least one other person is to rent a car. It's cheaper when staying for only a short time ($28/day through expedia), and it will save you a ton of time and aggravation. Quite simply put, this company's low fares are not worth the aggravation.
I've used this service many times for myself and family members. They have always been on time, courteous, professional and reliable. They are quite clear that the return trip from the airport is "first come, first served", and this has never been a problem. They're inexpensive, and when you include the time for dealing with car parking, much quicker than driving.
I have taken the Bremerton-Kitsap Airporter 15-20 times and have had a good experience each time. I've made reservations online as well as over the phone and have had good experiences. The drivers are very professional treating all customers with respect. This is a good service that is very reasonably priced.
No wonder these guys have such lousy reviews. Gone are the days of customer service. After a hellacious day of multiple flight travel to get back home, ending with a sprint across the main terminal to get to our shuttle, we were told by the shuttle driver lounging outside that it was full and we'd have to wait for the next one. Even though we gave our return time weeks in advance, they say its just for planning purposes and not a reservation, they told us that people can walk up and buy tickets until it's full. So our shuttle seats were taken by people literally minutes before our arrival. What's the point of buying round trip tickets? None, other than to throw your money away. Awful. Save your money and a headache. The least they could do is refund our money, partial refund or offer to find us another ride. They instead smile all the way to the bank.
04/03/2012Provided by Citysearch -
I have used the Kitsap Airporter three times so far and have never had one issue. Always on time, accurate ETA's, and always friendly service (with three different drivers). The last reservation was on short notice and dispatch made sure shuttle would stop at my pick-up point. I have always made reservations over the phone, so I can't speak on website comments. I had to chime in as most comments showing are negative but I have never had a problem. Will use them for all my Sea-Tac trips.
03/20/2012Provided by Citysearch -
I paid in advance on their web-site. My flight was not scheduled to leave till 6:30am. Soon the web-site I choose the 3:00 am pick up at Denny's in Tacoma. The shuttle never showed. so when I called the dispatch I got this rude lady who state no your pick up was scheduled for 11:00pm. I stated that she was in error and I had printed out the conformation and would like to speak to her sup.She then hung up on me. Stay away!! They never gave me my money back ..