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Reviews
12/09/2021
Love this restaurant! Eat here very often ๐. Everyone is very friendly and very helpful. Excellent service, great food , good drinks ๐ธ ๐!
Lois Bettencourt
06/14/2016
Went in there for lunch ordered lasagne server came out about 15 min later with this flat pancake of tomato sauce and cheese. There was not one bite of meat in it the taste was ok but No Meat. Put a review in .The next day the review was removed. Well I decided to put another one in again.
05/28/2015
STAY AWAY!!!!!!!!!!!
Agree with previous comment, manager extremely rude....Service extremely poor. Used to like their pizza over others, but cannot deal with rude Manager. We had to cancel an order 3 THREE minutes after placed as my husband had a car accident. Manager yelled at me stating pizza was in the oven and I could come and get it....No pizza is in the oven in three minutes.
09/14/2013
This place is dead for a reason. The manager is very rude! I ordered delivery and it was an hour late. I called to cancel before it arrived as I knew it would be cold.The lady who answered the phone said I could get a refund as I had to receive the pizza first before I could get a refund. Well the pizza showed up almost two hours after placing my order COLD! I called to speak to the manager and I heard him yelling in the background saying he wasn't answering the phone and I couldn't get a refund! Stay Away from this place!
09/14/2013
Ordered the primavera pizza tonight, which have ordered before. First time it was fabulous! Second time, not so much, like it was missing something, but was somewhat ok. Third time it was really good. Tonight, completely tasteless!! What happened? No garlic, no seasoning, sauce bland! When we order pizza, it is a special treat. I can't take the chance that sometimes it's good and sometimes it isn't. Unfortunately, we won't be taking another chance on Bella Napoli Pizza!!!
07/27/2012
Great food and we use to come here quite a bit. We received some bad service yesterday and instead of getting an apology the manager was actually rude. We tried to meet them half way and offered to pay for half our meal once it was delivered after 2 hours and no phone call. When the delivery driver arrived he only had half of what we ordered. We told the delivery driver to just take the entire amount off of our credit card. The pizza was cold and we didn't have enough food for our family. The following day I signed on to my online banking to find the original charge and then another 15.00 charge debited from my account. I called and got the same manager again who actually argued with me about not getting our entire meal. I again asked for a complete refund and was told that I would. "No apology" No coupon off the next time we come in. He simply didn't care that he lost a good customer. I understand that sometimes circumstances are out of your control but there is no excuse for being as rude as this manager is. We will never go back or recommend them anymore.
Details
Phone: (941) 235-0007
Address: 992 Tamiami Trl Unit F, Port Charlotte, FL 33953
More Info
- Extra Phones
Phone: (941) 255-9789
- Categories
- Other Information
Cuisines: Pizza
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