I took my mom there to have her eyebrows waxed and they burned her eye lids. Do not recommend this place and wish I have read reviews before going since I agree that stuff is not overly friendly! I called to say that they have burned her eye lids and they suggested to use some aloe calming lotion!!! I stopped by next day (my mom is just visiting she doesn't talk English that's why I had to carry all conversation) when I went back to tell them that my moms eye lids stung and she was crying- having horrible day and couldn't wear make up- and we stopped before we went to Charleston so all idea was to make her have awesome day and it turned into nightmare- salon stuff said "it happens to get burned it's nobody's fault it just happens I myself had burned bikini area I got blisters"- these were words from lady at reception desk!!!!! Wow, I would never again stop there to have wax job done- this was encouraging from her! She said you can bring mom back so boss can see her and possibly give her $10 back! They DID NOT CARE AT ALL!!!!!!! I would not recommend this place to anyone and I regret that I've ever stopped there!!! Just go by publix to Lotis day and spa- that place is awesome I had there massage, nails, pedicure done and every visit was pleasant and with great service... I'm not sure how anyone can like this place but I'm not coming back!!!