- BBB Rating:
- Extra Phones:
Phone: (201) 396-1426
- Day Care
- Pet Bakery
- Payment method:
- debit, amex, all major credit cards
- Clock Tower Shopping Ctr
Bon Chien Pet Care Services
Bon Chien Inc.
- Pet Grooming, Pet Food, Pet Stores, Pet Training, Pet Services, Dog Training
- Other Information:
I used to be a long time customer of Bon Chien way before they opened their new facility.
This past Sat. I had an 11:45am appt to get my golden groomed. I was told 1.5 hours. After 1 hour 45 min., I called to see if she was done. I was told they had not even started her ! I said I have to come get her as she has a vet appt- but I am not paying for grooming since I did not get grooming.
When I got there I was very mad and said to Oscar if they did not have the staff available they should not make the appt and I was not paying for grooming. He said if I did not pay for grooming the dog would not leave the bldg. And then Myrna got the dog from the back and said there was "massive matting" and the groomer did not want to "rush" through it. There was no matting on the dog and if is was massive they would not have been able to bathe her and she would need shaving- she was bathed and not even touched as far as grooming. According to Oscar they were "a little backed up" on grooming. An hour and 45 minutes and not even started is hardly "a little backed up". I was ultimately charged $50.00 and the girl at the counter was told by Myrna to not let me go without paying- if that were my child she would not be going back to that place. The girl threatened to call the police when I said I would go back the next day when Myrna was there.
Any reputable business would have given a discounted price and apologized- especially for a long time customer.
The fact that you never see the same person behind the counter of this place should be a clue as to how this place runs.
This is not the first time I had an issue there- the one time my dog came home and was all uneven in the back.
My dog never wanted to go in and could not wait to get out. I should have paid more attention to what my dog was telling me.
Horribly run establishment and very rude owners.
I would recommend going elsewhere.
Bob Chien has to be one of the best places that I have ever took my dog to for grooming. The staff is incredible and the little shop is great to walk around in and purchase cookies or outfits and accessories. It is a little on the pricey side for the grooming, but your animal comes out looking and smelling like roses. I highly recommend this groomer who wants excellent service and care for their animal!! :-)