Wow...I haven't even been there yet, but their customer service was amazing over the phone! I had an urgent need for my daughters homecoming dress and she quickly understood what I needed, which involved shortening straps with bead work. I had called another local tailor over the weekend, and while it was nice of her to answer the phone even though they were closed, she was impatient and condescending! She lost a customer and Margaret gained a new one! Thank you Perfect Fit for your very pleasant customer service!