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Laird Glass & Upholstery Inc

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Business Details

36

years

in Business

Hours:

Regular Hours

Sponsored Links
Services/Products:
  • Mirrors
Neighborhood:
Plymouth
AKA:

Laird's Glass Window Treatments & Upholstery

Categories:
Glass-Auto, Plate, Window, Etc, Mirrors, Windshield Repair, Shower Doors & Enclosures, Glass Circles & Other Special Shapes, Automobile Parts & Supplies, Glass Doors, Auto Repair & Service, Automobile Accessories, Glass-Beveled, Carved, Etched, Ornamental, Etc

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Reviews

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Posted: 6/8/2014

Overall

Have used Lairds for more than 30 years for everything from auto glass, bathroom mirrors, euro shower doors and many other needs. The product was excellent and follow-up was first class. While others may have opinions that vary from mine, I'm pretty certain that none of them have more than three decades of experience working with Lairds Glass. Will call them again without hesitation.

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Posted: 5/15/2014

Overall

This place is horrible.
I have a station wagon that with a stationary (vista) sunroof in addition to the sliding sunroof; so essentially the entire roof of my car is glass. The stationary roof is shattered and needs to be replaced; my insurance company sent me to a sunroof shop that needed to sub-contract Laird to actually do the repair. I was told by the sunroof shop that Laird couldn’t estimate the labor until they saw the damage. I planned to take my car in; but then it started raining and thundering and Laird is over 30 minutes away from my home and there is a whole in my roof that could fall in on the way there or back home. Did I mention it is raining?

I called Laird to ask if there was an alternate way that they could assess the damage and estimate the labor cost; a picture perhaps. I was told by Shelly that the sunroof company spoke with the owner twice and there was no way they could estimate labor cost without seeing the car. I explained that I live 30 minutes away and that it’s raining. Her response was: “You can come tomorrow; but make sure you call first to make sure John is here.”

REALLY?

BTW… they have a mobile repair service that wasn’t mentioned but is clearly listed on their website.

Who won’t see a dime of my insurance money is Laird.

As they obviously DON’T need it!

Helpful?Flag

Posted: 5/8/2014

Overall

Counter staff was polite and helpful. I drove about two miles and had to turn around because my rear view mirror was replaced with one that was much darker (polarized) and I couldn't see out of it well. The service technician responded to me by asking me if I was calling him a lair when I said the mirror was not mine. This was even after I told him that mine had the foil peeling away from the glass. I had my grandchildren with me at the time and the guy's rising anger really scared them. I am also stuck with a mirror I can't see out of. I do not recommend going to this company. Hilliards and Henderson are both better and comparably priced. The technician needs a lesson in customer service. He was at least as old as I am too.

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PlymouthShopper

Posted: 12/22/2011

Provided by Citysearch - 
Overall
Great Experience!

I had two chairs redone, they look great! I would recommend them to anyone! I'm going to have them do my window treatments and blinds.

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MissJW

Posted: 6/26/2011

Provided by Citysearch - 
Overall
Very Disappointing

I had a window and a few screens that needed to be repaired. I had previously had some work done with another company that did a great job, but I figured I'd give Laird's a try. After all, I like to support local companies and Laird's is only a few minutes away from my home. The owner, Tim, came by, took measurements, and said he'd call me when the parts were in (~1 week). Two weeks later...no call. Finally I called Laird's and spoke to Tim who was shocked that no one contacted me. Apparently my window came in broken, but he told me my screens were done. Again, he promised that someone from the company would be calling me in a few days. Another week went by...no call. I ended up stopping by the shop myself one Saturday thinking that I could at least pick up my screens and check on my window order. Mind you, this was now TWO months later... Tim was in the shop at the time. He told me my screens weren't repaired but it would take 5 minutes to do, yadda yadda yadda. I politely asked him to give me my screens and left. I can't imagine how this business is still around when this is how the OWNER runs the company... Such a shame. I wouldn't recommend Laird's to anyone.

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Laird Glass & Upholstery Inc

42320 Ann Arbor Rd EPlymouthMI 48170

(734) 453-2599

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Laird Glass & Upholstery Inc

42320 Ann Arbor Rd EPlymouthMI 48170

(734) 453-2599

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