I scheduled an appointment with this company several days in advance, explaining that we were preparing a property for sale (asap) and would need to travel considerable distance to be on site for the appointment. I received & responded to an email confirmation. No one showed up for the appointment, nor called to cancel or reschedule. Phone and email messages requesting a follow-up call by 10 am the next day were set. With no response, I called to learn that a "family emergency" intervened and was told they could reschedule for later in the week. I requested that we be worked in earlier and told they might be able to make it at the end of the day, with no guarantee. Later, I was told by the owner, Randal J. Cizek, the soonest they could fit us in was 2 weeks away. Seriously? I was astonished. This is no way to conduct business.