"I have used this company twice for my parents-it has been seemless-the scooters are waiting there for you when you get there and you simply return them to where you picked it up from. I had the scooters delivered to several casinos on different occasions for my parents. All the scooter were fully charge, had adjustable speeds, were modern, clean and comfortable. They handled very well. And the customer service department is great-and they have someone by their phones 24/7."