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5225 Johnson Ct, Pleasanton, CA 94588
Headquartered in Monroe, Mich., La-Z-Boy has been one of the world's leading residential furniture producers for 85 years. The company manufactures a full line of comfortable products for the living room and family room, including the company's world-famous recliners, reclining sofas and love seats, sleep sofas, modular furniture and leather upholstery, as well as stationary sofas, love seats and chairs. It is a division of La-Z-Boy Incorporated (NYSE: LZB), one of the world's leading residential furniture producers, marketing furniture for every room of the home. Live life comfortably.
I purchased two leather chairs a couple of years ago for $1,400.00. I also purchased a five year warranty. The chairs look like they are 30 years old!! The warranty company came and said that it is normal wear and tear. I have a leather sofa (purchased somewhere else) that is 10 years old and still looks like new! I called the manager at the store two times and sent an email but never got a response. I went to the store and talked to the manager who was very rude!! She didn't even look at the pictures or the receipt or anything. She just said it is out of their hands. It is up to the warranty company. After I left, she was really rude. I told her I would call the television station that helps consumers but I couldn't remember the name. She told me exactly what what station and who to talk to as if to say "go ahead and call". DON'T SHOP AT LA-Z-BOY. POOR QUALITY FURNITURE AND TERRIBLE CUSTOMER SERVICE.
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