GP Fire Protection installed a sprinkler system in our new office addition. Approximately 3 weeks after their installation was completed, one of the sprinkler pipes began leaking. We noticed the leak when we saw a layer of water in the office addition where the fire sprinkler system was installed. We immediately called GP Fire Protection and they sent someone to make the repair within the hour. Their technician, Brian, found the issue to be a faulty pipe connector they installed and he was able to make the repair on the spot. Unfortunately the damage had already been done. We had just installed brand new, very expensive, hardwood floors which now have to be replaced.
GP Fire Protection agreed to pay for the damages incurred. Grant Paulson, the President, asked if he could pay in two installment payments which we agreed to in writing. We received the first payment no problem. The second payment was due 1/5/2013. I called Grant today on 1/7/2013 to follow-up with the second installment payment. He asked if the repairs to the floor had been made yet. I advised him that the repairs had not been made yet as we haven't received the entire amount necessary to make the repairs. Grant then became belligerent and said he was not going to pay the remainder owed since we had not made the repairs. I advised him that the amount owed was not contingent upon the repairs being made nor does our contract state as such.
We gave him the benefit of the doubt by agreeing to two installment payments. We were trying to be flexible since we know business can be slow in December leading up to the holidays and this is how we are treated. We've filed a complaint with the Better Business Bureau and Contractors State License Board to recover the money owed. Caveat emptor.