Reproductive Care Center
2435 West 450 South, # 103, Pleasant Grove, UT 84062
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The office is great and everyone was helpful and friendly. I only wish that part of the initial consultation was discussing how much different things were going to cost. I was caught off guard when I got my first bill.
We are happy to hear we have been able to provide a positive experience and appreciate the kind words about our staff. That being said, we encourage an open dialogue between staff and patients in regards to financial matters before any testing or procedures are done. It is important to note that when patients are using insurance we will not know an exact dollar amount until the insurance provider gets back to us, but we can provide the self-pay price acknowledging that it may change after insurance is filed. However, being cognizant of the disconnect, going forward we will increase our efforts to inform patients of costs. If there are any additional questions or concerns we invite patients to reach out to us at their convenience. Best wishes!
The front office staff seemed to be having an 'off' day when I was there. One of he girls was very friendly but seemed new and did not know how to do several things during our check in process. The other lady acted like we were interrupting her by coming in. Dr. Blauer was great very knowledgeable and friendly. He was also very thorough. His medical assistant was friendly but she talked really fast and gave us a ton of information which left me feeling confused about what our next step was supposed to be. And this is going to see very petty but I work in healthcare so I notice these things... When she came in she was chewing gum and continued to do so throughout our discussion with her which became distracting as she blew bubbles while she talked and such. So if I were to sum up my initial visit at the office I would say the doctor is fantastic but the auxiliary staff could you some polishing and lessons in professionalism.
We appreciate the kind words about Dr. Blauer and we are happy to hear that the care we provided met expectation. In light of that, we will continue to work on improving the experience for our patients. The little things can make a big difference and we are thankful for honest feedback. Going forward we will be working with our staff to address various concerns. In the meantime, if there are any questions or concerns we ask that patients reach out to us at their earliest convenience. Many thanks!
I really like that he genuinely cares about me. He understands my situation and is willing to help me try to reach my goal. Without being completely negative and leaving me feeling hopeless as I have in the past with other doctors. The nursing staff is as always amazing.
This is my second time doing infertility treatments with The Reproductive Care Center. The first time I had a son and now we are hoping to grow our family again. The Doctors and staff are all very professional, knowledgeable, capable, and always so kind to answer all the questions I have. With our first we were at the Sandy clinic with Dr. Blaur and now we are in Clearfield with Dr. Gililland (we moved north). Both Dr's instantly put me at ease and are gung-ho in getting me a baby! :-)
Dr. Gililland and staff are excellent. My partner and I were both involved with the diagnosis and treatment process, and we felt well educated and well cared for throughout. Everyone at the Pleasant Grove office is so friendly, kind, accessible, and attentive. The timing of our procedures were over holidays, and still everyone with whom we interacted helped us feel comfortable and cared for. I would enthusiastically recommend Reproductive Care Center to family or friends trying to grow their families.
My husband and I enjoyed meeting with Dr. Gililland! We were impressed that when there was a scheduling conflict he called us directly, himself. As we spoke with him, we felt that he cared about helping us. We feel like we have a game plan and that we have more hope of success in our goal to bensure parents.