I feel the need to let everyone know of the wonderful experience that I had at the Southwest Scoliosis Center. I am writing on behalf of my mother. She is very ill. She is in a ton of pain. Back pain has been a part of her life for about ten years. She has a chronic condition that keeps her from sleeping well. Her life is full of pain and she handles it like a trooper. She has good day and bad days. The days we visit the Southwest Scoliosis Center are always good days. The staff there is so sweet. They ooh and ahh all over my mother. They talk to her like a person, not as a patient. They answer all her questions, even when she asks the same thing in several different ways. From the top to the bottom the staff there is great. They are very professional. They do great work. Every member of the team excels where they need to. Not only are the leader in the medical services they provide, they go above and beyond to comfort their patients. Anyone who has back pain should seek out the doctors and staff at this institute!!!!
I have to first say thank you to the Southwest Scoliosis institute for their inviting personalities and caring patient care. Everyone and I mean everyone there was great! The PA was very attentive and professional. They were very good about scheduling my appointment and displayed extreme helpfulness over the telephone. I could almost get a hold of someone every time I called and if not they would very promptly return my phone calls. I think I only waited in the waiting room for about 15 minutes and they got me in and out. I can’t express how sensitive to my needs and personal issues they were. I was given great concern for my privacy as well. Even though this is the law I felt in better hands than in most places. Overall I would suggest you guys to anyone with scoliosis problems for you have brilliant and extraordinary doctors and physician assistants! Thanks again!
My child had an operation on December 31st with a very professional staff in a nice new facility. Everything was great. Then the problems with billing began. This hospital "forgets" to discount your co-pay for the insurer discount. You know, the amount this bill is reduced by thanks to the negotiated insurer discount. So I paid about $350 at the time of my visit. Then my insurance company sent me a form explaining that the hospital had agreed to a payment of $1700, which for me meant a bill of now $170. To get my refund has been a real problem. The hospital doesn't want to send the check until the insurance company pays. Then the checks are mailed from a corporate office. Then the corporate office mails them to Plano. Now Plano is supposed to mail me the check. It's March and I'm still waiting. Be careful, determine your co-pay before you go.