Lucio and Dustin gave me frequent updates as they worked, letting me know how to process was going. By the end of the day, it was apparent that the damage was more extensive and that my living room would need to be contained and remediated. Dustin and Lucio came back two days later, allowing the room to dehumidify an extra day due to rain, to complete the work. They set up containment in my living room on their second work day. Mike came out during the second work day to check on progress and reassure me that things were going to work out. The remediation was nearly finished at the end of the day. Dustin and Lucio came back for one more morning, to foam all wall studs and sill plates. I was extremely impressed with RestoPros. We were glad and thankful to work with them, and blessed personally by Mike McNatt. If given the choice between using RestoPros and any other mold remediation company in Dallas, please choose RestoPros. They do good work and work honestly and fairly.
Initially the air quality inspector thought that the mold problem was limited to a small area. But that couldn't be ascertained until the wall was opened. RestoPros opened up the area thought to hold the mold and found that the mold was present in a large area of the room(up against all of the outside walls of our bedroom).When they found the area wasn't contained, they continued to explore and take down drywall and take out insulation until there was no further evidence of mold. When the extent of the work became clear they adjusted their price fairly to the much larger scope of work, . They coordinated with our insurance company and I believe our insurer was also quite pleased with their performance and cost. The crew was always professional, courteous and expert at their work. I would certainly recommend them to anyone facing an issue as I have.
Bid three companies from Angie's list on the project. RetoPros was the lowest of the three. They were not selected only on the low cost; Mike explained everything, was honest, down to earth & appeared to be a man of his word. Not that the others were not those things but he was the best at instilling confidence in the work he would do & the end result. They were prompt, efficient & good at communicating with me on the process. Only one issue in that the guys disposed of the baseboards they removed & they were to be kept/re-used. When I pointed that out to Mike, there was no discussion, he said he would replace them at his cost at the time required in the rebuild process....and he did.I would recommend them without reservation.