To be fair. . .here are my updated comments regarding pool construction with Venture Custom Pools. 7/21/16: Spoke to Chris, one of the owners today. I really wish I would have known who he was/how to get a hold of him as well as the V.P. of construction, Garry. Not that I should have had to, but if I had reached out to either one of these gentleman as soon as my project became troublesome, I believe they would have corrected the issues. They, of course, assumed their employees were doing their jobs and were not aware of my problems until they read my social media post. In hind sight, unfair to them, and I recommended they make it clear who customers should contact with concerns on their website and/or when customers initially sign a pool contract. I would only post discouraging business IF the owners and/or top management had failed to address my concerns. Wish I had started with Chris or Garry before posting here. Having another successful week on this project!
Mark, Nadya and I want to thank you, Venture Pools, and your staff for building us a wonderful pool and arbor. We have been pleased with how every facet of this process has worked – from the design thru construction. We so appreciated your help and follow-up through the design process. You did a wonderful job of matching ur wants to an affordable design that exceeded our expectations. The construction process was also a great experience. Your team showed up promptly, they were neat, and the quality of their work was high. The finish looks beautiful on both the pool and the arbor. Lastly, I want to compliment Amanda. She did an excellent job of keeping us informed of everything that was happening. And if I had a question, she was very quick to respond. It has been a real pleasure to work with your company, and we would happily recommend Venture Pools to any of your potential customers. Thanks again and holiday best wishes to you and all of your staff.
After meeting with a few other pool companies Venture Custom Pools won my vote. It was easy for us to make the decision after meeting with your salesperson and pool designer who made my husband and I feel relaxed, comfortable, and they weren't pushy at all. All of our questions were answered and our concerns were addressed . They even gave us little known tips about the pool building process, also about pool ownership, so we would be successful with our pool right from the start. It showed us that they really cared. Your entire staff made the difference in our new pool buying and ownership experience. Your construction team is very knowledgeable, courteous, and skilled. Most importantly you are very patient, considering all of the endless questions we had as first time buyers. I made the right decision selecting Venture Custom...both my husband and I agree..Thanks Again.