My washing machine was not draining. The technician came out to my home and discovered that the pump was not draining at all so he ordered a new pump. He also noticed that the hose Sears originally used to connect my washing machine was not the correct one so he ordered me the correct hose. The pump and hose were shipped to my home. When the technician came back to install the parts he discovered that a sock had worked its way into the pump and locked it up. After freeing the sock he was able to get the pump to kick on however the pump felt warm. What impressed me was he still replaced the pump with the brand new one and covered the estimated nearly $400 repair 100% under warranty!! Happy wife happy life thanks!
After bad experiences with two previous repairmen that Sears sent out (including long waits for special order parts that the previous repairmen did not have available in their truck), Dean came out and immediately diagnosed the real problem with the dishwasher. He had the required replacement pump immediately on hand in his truck, his installation was quick and professional, and he put the dishwasher completely back together (unlike the previous repairmen who left racks out on the floor and panels unattached). He even tightened a loose handle that I didn't really notice was loose but was putting off tightening until I "got around to it". I'm very happy and satisfied with his work.
Completely gorgeous salespersons....OK dress shoe selection, better selection for women, no denim for taller men, tight in chest for NM line of dress shirts, regardless, the amount of attractive salespersons here that are an acceptable mix of snobby and friendly I think exemplifies of how this is a store meant to be nestled in a West Plano strip center.