When I awoke this morning I had the anticipation of writing this review with a positive customer experience. However that drastically changed when I arrived to the dealership after work to finalize the deal I had ironed out through several emails with their sales manager Joe.
We had gone back and forth with emails over the past few days and I had given him my monthly limit which was $270 as well as accurate trade information and once we agreed upon a monthly payment. I had my own financing I advised him of my rate 5.25 and the term 66 months. I was told by Joe \u201cI can probably get you around $280 for 66 months, Tribeca will be done Monday. I just need to drive your trade make sure it is okay. I don't expect it to be perfect\u201d I then responded \u201cI could go up to $280 if the Tribeca had the rear entertainment\u201d and Joe responded with \u201cThat should be okay They are installing that part right now. I will email you when they are done.\u201d
Of course Joe was not present when I arrived there and I dealt with a very nice sales rep. Who went back and forth with the owner and the emails Joe and I had. Well of course the sales rep comes back with a number $3,000 more than what I was quoted After 20 mins of waiting with mu infant son in my lap fussy as ever. I immediately advised him to review the emails and call Joe. After about another 15 min he comes out again with a slightly lower number advising this was the best they could do. I advised him that it is not what I was promised and told him that it was very misleading. Immediately the Tyrant of an owner comes out and blasts me for telling the sales rep that their misleading. (Now im still holding my infant son and this barbaric is trying to convince me by speaking extremely aggressive to me that they are not misleading and he could say that on his own kids life as well as my child\u2019s. (whoa leave my kid out of this ) he is still practically yelling at me and barking his dealership is not a bait and switch\u2026\u2026 (hmmmm this is the owner???) I can tell you one thing customer comes first is not their motto.. So the arguing over what the email says continues and the owner walks away after I point out to him the exact words in the email. He goes into his office and comes out again apologizes and says someone earlier that day accused him of bait and switch. (No surprise there, if this is how their dealing with other potential customers.) Mind you the couple next to me has just left because they were also quota one price and a completely different one upon arrival. So after the apology the owner goes back into his office and after a few minutes comes out again with $290 for 72 and no rear ent. package. No where near what the sales manager quoted me. I advised him again of what was quoted to me and he started speaking aggressively again. After this I decided I had had enough of his bullying and decided to leave advising them I would be posting my experience. On my way home the person who had looked at my car for the trade in value failed to latch the hood so that flew up on me and had I not been able to pull right over it could\u2019ve ended disastrous for myself and infant. Being a business owner myself I can assure you I have never acted or behaved this way with a customer especially if the person I hired quoted a customer a particular price. Myself I would do the admirable thing and honor that. Good luck to all you readers out there. \u2013Katie-NH