I had a very good experience. The dispatcher answered promptly the 2 times I called & was helpful & professional. I was on the border of their coverage area & he checked to make sure that he could service that area. He then gave me a dollar estimate that I thought was very good (b/c I live in nj and am used to higher prices). He estimated how long it would take to dispatch the driver & said he'd call me when the driver was enroute. He did call me within the estimate window and said the driver will be there in 20-30 minutes (this was 7am-ish on a Saturday). The driver was there in about 25 minutes - another plus. The cab was clean - standard cab (not a limo-type car) & the driver was good. I gave it 5 stars because I really needed this cab (I was in a rural area in Canaan, NY) and ... was hoping the experience would be smooth & without some of the notorious examples of rude dispatchers. The dispatcher was very helpful & honest with all of his estimates.