- General Info:
- Serving Pittsburgh and the surrounding communities since 1913. Locally owned and operated. Over 300 late model taxis on "call and demand" service 24/7 State of the art Global Positioning System knows the location of all taxis 24/7. The cab closest to a pick up point will be dispatched ensuring less wait time for the customer. All calls recorded to ensure the highest level of customer service. Highest level of safety - regulated by the Pennsylvania Utility Commission In vehicle cameras to ensure driver and passenger safety. All fares are ESTIMATES. Trips outside Yellow Cab driving area as determined by the P.U.C. are assessed the meter rate PLUS an additional service charge based on distance.
- Extra Phones:
Phone: (412) 665-1450
Phone: (412) 231-2710
Can't believe they actually stay in business with the way they operate. From what I was explained by 2 different people is that once you call in to schedule a ride a driver must then chose to pick you up from a list of other people who have scheduled rides so there is no real order in the way they send out their cabs and so there is no guarantee if and when your cab will arrive. I called for a cab and was told the driver would call when he was close and that it was ok to stay inside my location. I watched the cab pull up and instead take 2 other people off the street. I called to complain and the dispatcher saw no problem with this and said it was the drivers choice to pick up who they wanted. At this point I had been waiting over an hour. It took 2 more phone calls and after another hour later a cab finally showed up. I am not from the area otherwise I would have called someone to come get me. This company is ridiculous.
irst and last time I will ever use Yellow Cab Taxi Service. My fiance and I called a taxi up in Coriapolis at the Candlewood Suites to take us to IHOP for breakfast back in September of 2013, and the cab driver had an attitude with us. He said and I quote, "You had me drive all the way over here just to go less than a mile all the way to IHOP". He had a attitude the whole time. Rude is not how customers should be treated. It is better to leave personal problems at the door, not take them to work
We figured he was having a bad day, so we were nice and tipped him still. May I note it was pouring rain that day and cold too. We called Yellow Cab Taxi Service after we had breakfast at IHOP to see if we could get a cab back to Candlewood Suites. A taxi never came. We tried calling back to see why a taxi didn't come, and the receptionist told us we have to schedule to have a taxi on time, because they have other people to attend to too. Isn't is scheduling when you call, and tell them a certain time to pick you up? We ended up being stranded at IHOP for 3 or 4 hours,and it was very cold. Thank god my fiance met a guy who knew of a free shuttle service for people going to work in the Coriapolis and Pittsburgh area, and the driver was nice enough to give us a ride back to the hotel. I really hope no one else had to go through the crap Yellow Cab put us through.
THIS COMPANY DESERVES NO STAR!!!!!!!!! I was scheduled to work at 6am (at my job that is 15min away driving) so I called to have the taxi pick me at 5:15am. It is now 6:43am and I have called three times just to hear that no taxi hasn't been scheduled to me yet!!!! I will never deal with this poor customer service and poor communication -4Star company again!!! DO NOT WAIST YOUR TIME!!!!
I had requested a cab three days before departure and I had specifically requested a time that I must be picked up in order to get to my bus on time. When the time came an I didn't see my cab after waiting for a while, I decided to call them and ask why no one was here. Well the answer I got was not satisfactory at all they just told me to wait and I have to be at the bus station in a couple of minutes to catch my bus. If this is how they run the business I can tell you that no one is gonna tip and this business will eventually fail. I hope they plan on paying for my NON-REFUNDABLE ticket if I miss my bus time. This is very unsatisfactory service YELLOW CAB.
I finished work on Mother's Day (Sunday evening) at 10PM. I called Yellow Cab at 10:06. I waited 45 mintues for a response. I called back to find out what the delay was but I got an ebonic response to "go flag one down if I'm that much in a hurry." I called Classy Cab and they picked me up within 10 minutes. I've lived and worked in Seattle, Chicago and Dallas an all of their cab services were reliable. Yellow cab is awful!
Do not depend or call this cab service of you are not at the airport or going to the airport!! They never showed up, even thought I called two hours in advance and keep calling every 30 minutes. This id the last time I will use this cab service I found several others and called and they are local to Carnegie. Yellow Cab should be investigated by the taxi and limousine commission.
i made my first call to book a cab at 02:10 amfor them to pick me up at 02：30am on March 6, 2013 to take me to greyhound terminal. i was to take the 03:30 bus to Grand Rapids. The cab didnt come, i called again and again and again…i missed the bus, and all that woman said was sorry.
Do not depend on this cab service on game day or major events. I called about 2 hours in advance to schedule a pick up for Heinz field, telling them where I was and when I wanted to arrive so they could adjust the pick up depending on traffic. About 20 minutes before my scheduled time a cab showed up as we were waiting (eager to leave), someone else jumped in and the cab took off. We wondered if it was our cab but since we were clearly dressed in Steelers attire and the other person wasn't, I assume the cab driver would have at least asked if that was the right pick up but the driver's window was down, the person was in and off they went without any discussion. Ok - not our cab... no problem, still early.....
Well now it's 20 minutes past our scheduled time and less than an hour to kick off.... getting a little panicked. So I went back into the hotel, they called, were told they would call right back with the ETA and cab number. Funny thing was that the hotel never told them who she was calling about just who she was... several minutes later and no call back. So I called - WORST CUSTOMER SERVICE EVER ON THE LINE!! Couldn't find any reservation for me...my name, number, location.... anything.
The hotel called again for me and was told "we're busy we'll get a cab there when we have one, sorry about your luck" and hung up the phone.
I ended up driving to downtown, not knowing if I'd find a parking spot or anything and sure I would miss kick off. Thankfully I found a garage with availability right across the bridge, took the ferry, and was at my seat in time for kick off - with ZERO thanks to Yellow Cab except for saving me money, although causing me a lot of stress. NEVER again - I'll walk before I'll get into a Pittsburgh Yellow Cab - and it's sad because they are the only bad experience I've ever had in that city....wish there was at least one other competitor... if so and they had any amount of customer service Yellow Cab would be closed. Too bad I don't live close enough to start one....
05/19/2012Provided by Citysearch -
I called for a cab and didn't receive any notifications a half hour later. Then I called back and the lady notified me that with my destination that it would be 9 cars ahead of me. An hour later, my friend called again with a different destination and 20 minutes later, the cab came. Very disappointing.