If I could give them 0 stars, I would. They are a rip off and a scam. I already paid them almost a hundred dollars for heartworm tests and now they want to charge another $24 before they will release my prescription to my pharmacy (this clinic charges double on pills). My mother was not told this when she was in there and they were told we go through a pharmacy. Instead, they chose to just reject the pharmacy's request for a prescription. When my mother called about this, she was told they don't have to tell her. When I called back, the woman pretty much called my mother a liar and said they did tell her. This is on top of causing my dog anxieties by not allowing my mother in the room. She preferred to drag, literally, my dogs into a back room. One of those dogs is handicapped and has walking issues (and is very light and could have easily have been carried. Also, They did not look at previous records and they weren't even going to weigh them (heartworm pills go by weight!). My mother had to weigh them, without help, and the clinic didn't even bother writing it down. One dog was never even weighed. The clinic felt it unnecessary. Do not trust them!