Shadyside Honda

They tried to screw us out of $1500 to address a steering wheel vibration. They flat out LIED and told us that 2 out of 3 engine mounts were completely broken and the car would pass inspection at this point. I took the car to my usual place and the mechanic out the car up and showed me personally all 4(!) engine mounts and the fact that they are in perfectly good condition. Same for the other 2 things they tried to convince us we needed to have them fix. They are scammers, don't go there!

This dealership is great. In the past I did not like to service my car at a dealership because the cost far exceeded what I was quoted and there was always something else wrong. Here at Shadyside Honda the service is awesome. My service manager Greg was helpful and my bill is usually right on or less than the quote. They do not nickel and dime you. They did a great job and took time to explain what was done to my vehicle. I am very happy with the service there.

It was a very positive experience. The service advisor (female) kept me informed of what was being done to my car and by when the service would be completed. When I went to pick it up, and offered additional services I declined, and the service advisor was receptive and respectful of my choice.

Michael was super. He was careful and kind and made me feel very comfortable with the car.

DON"T BOTHER!!! I have given this dealership three chances over the last several years, hoping for improvement in their service and sales depts. NO! Each time I was met with rudeness, little desire to really assist me and unreasonable prices. The latest event: I went in with a slow leak in a tire. Upon arrival I was immediately met by a man with a bad attitude, acting as if I was putting him out to be there (mind you I called ahead and was told to come in!!). A mere 15 minutes later they told me nothing was wrong with my tire! I knew this was false but did not want to be there another minute! My tire was low the next morning so I had to go to another service station who properly looked for the leak (a pin hole) and fixed it! TOWER TIRE in Aspinwall - good people! For a decent Honda dealership - try Valley Honda in Monroeville.

We purchased a used van with less than 60,000 miles on it from this dealership, paying cash. When after less than a year of driving it the engine died, inspite of regular oil changes and maintenance. I called the dealership hoping they would be willing to either assist us in repairing the vehicle or more likely offer us a decent deal on another van. I did not demand they replace or repair the vehicle at any point.



However, from the moment we spoke to them they were so unhelpful as to be hostile. I was told I was being unreasonable when I had yet to ask them to do anything at all. I was asked which salesperson I worked with, and finding out that he was no longer employed at this dealership (gone on to other ventures, I believe was the exact phrase), was told there was no one else who could help me. It was not until I said I would be reporting my experience online that he was willing to do anything at all to help us. I asked specifically if they would help us get into another vehicle and was told the only vans available were 2 new Hondas. I then asked him to look for another van that would be suitable for a family and he said he would (and as this dealership is affiliated with several other dealerships in the area, I believe Cochran Motors but am not sure about that), which a simple online search would turn up other vehicles, and would call me back by that evening. There has been no return phone call.



My experience with this dealership is they do not fully inspect used cars they sell and once their commission is in their pocket they couldn't care less about their customers. You should be aware of this if you purchase a vehicle from them. We will not be going back.