Don’t be deceived by the 3.5 star rating like we did! Perla’s has the worst costumer service I’ve ever experienced!!! After our wall oven unit broke in late June, my husband and I contacted Perla’s Plus Appliance to select a new oven, stove top and hood for our kitchen. We met with “Rocky” Perla and selected our appliances and set up financing for the same on July 3rd. We heard NOTHING from Perla’s for 4 weeks. At that point I began calling repeatedly, sometimes as many as 3 times a week, and rarely received an answer. I left many voicemails and only received fragmented return calls. Each time I was fortunate enough to speak to someone from Perla’s I was provided with no viable ETA on a delivery date of our appliances, despite already receiving billing invoices and more importantly, not having a functional oven for well over 6 weeks. Finally, in early September –2 MONTHS AFTER ORDERING – we were able to set up an installation date. Shortly thereafter, we received a call from Perla’s that the stove top we purchased was no longer available. They did upgrade us to a cook top $200 more expensive (silver lining). When the contractors arrived for installation, it became painfully clear to us that they were not informed as to the work that needed to be done. We were told that Rocky had not told the workers that we were switching from a combo wall oven/microwave unit to a singular oven unit. This switch required the installation of a shelving unit, as well as a custom-made piece to cover the exposed hole where the microwave would no longer sit. We had spoken with Rocky regarding this switch at our initial consultation and we selected a black metallic custom cover piece. We were told this piece would be ordered and available for installation. It was not. The contractors, thankfully, were able to build the shelving unit but they did not have the cover piece to conceal the hole in the wall because it was never ordered. The next major issue was the hood. It arrived at our house severally bent. In addition, the hood was not as we expected so we elected to have it returned. I was told that Rocky would call me the following business day to discuss the next steps in completing the installation process. Knowing from experience that was very unlikely, I initiated a call to Perla’s that following Monday morning. Rocky, surprisingly, answered the phone and told me he would research the hood styles we were interested in and he would order the custom cover piece. He told me he would call me later that day or the following day to verify the cover piece had been ordered, and we would select a time for my husband and I to come back in and look at other hood options. It is now October 1st – 3 WEEKS AFTER THE INSTALLATION DATE – and we have heard NOTHING from Perla’s. There is a 10” hole in my ceiling with wires hanging from it and a 2’ hole underneath my oven and Perla’s could not care less. I rarely write negative customer reviews but I felt compelled to tell our story in hopes that no one has to go through this.