ATTENTION BRIDES: BEWARE OF THIS LOCATION.
My sister is soon to be married and all of the bridesmaids purchased our dresses from this shop. Thankfully, early on in the ordering process, her mother in law noticed the sales rep was about to order the wrong dresses for everyone and had the problem corrected. Now, after picking up my dress we realized they ordered the wrong size! It clearly states what size I needed on my receipt but it was still ordered wrong. The size that I ordered required ZERO alterations. When I asked to speak to the owner I was told he'd call me back. I called every day for a week and still got no where (sometimes 2 times a day). I was also out of town on the West Coast -working- and still made the attempts to speak to the owner. At one point an employee told me that to speak to the owner I needed to write an email. Angrily, I did but it was returned because their inbox was full. (I have the email saved as proof). Now, I would absolutely be open to the "mistakes happen" rule but after chasing the owner for a week and getting nowhere- I lost that thought. After calling every day for a week I was FURIOUS. I can't say that I was the happiest of customers to deal with but I'm sure anyone would reach a point of panic when your the maid of honor - in your sister's wedding-that was less than a month away and your dress was too big!!! I refused to bring the dress back to the store until I could speak to the owner and ensure he was going to make it right. I live 45 minutes to an hour away and didn't want to waste any more time or gas! I specifically told that to every employee. To put the icing on the cake - I spoke to the owners wife (who claims she's the owner when you're in the store), tell me that in her country she'd be expected to just deal with it and move on. #WELCOMETOTHEUSAMYDEAR When the owner -Scott- FINALLY called me a week later he treated me with complete disrespect and wondered why I was so angry. He barely let me talk and continuously spoke over me. After that I decided to cut my losses and made an appointment with my own seamstress to fix their mistake. I was hesitant to let them even touch the dress after that conversation. Candalina brides can careless about their customers. The owner of the store specifically stated that "I'm not the first (unhappy customer) and I'm certainly not the last..." And when I mentioned that I'd be giving him bad reviews he said "he'd love the free publicity".
So here's you're free publicity Mr. Scott....
********** I would highly advise against going to this shop unless you enjoy horrible customer service and paying out of your own pocket for their mistakes!!!