I can't complain about the ser...
I can't complain about the service I received when I went to pick out my gown. Karen was good - not spectacular, but good - and better than I expected from the reviews I read. I found my dress quickly and she definitely played a role in that by listening to my thoughts.
Move forward 7 months when the dress finally came in (after it was promised to be delivered in 6 months)...First of all, I live out of town, called a month ahead and they were still making a big deal about trying to "fit me in". I went with my mom to try it on but was not taking it with me so that I could go with my dad and have him pay for it the following day. The dress was in a nice zippered, heavy garment bag. Was it in the same nice bag when I went to pick it up? NO. It was in nothing more than a large pink garbage bag that you would expect to receive a prom gown in. I would expect more when paying over a grand for a dress and don't understand why they actually switched it.
Here we are 2 weeks out from the wedding...as recommended by my seamstress (who contracts with Exquisite Bride), I called Bridal Beginning to discuss taking my dress to be steamed before the big day. When I confirmed that I purchased my dress from them but did not receive alterations there, she immediately switched tone and said she'd need to have someone else call me back. During the 2nd phone call, I was told that it would be a $100 charge for steaming!!! When brides spend a great deal of money on their gowns, you would think the least they could do is steam a dress free of charge regardless of whether or not you use their alterations dept. MaybeI'm out of line thinking I shouldn't have to pay, but apparently this is the service one will receive at Exquisite Bride and I'm sure other bridal salons who obviously offer much higher quality customer service!
You may be lucky to find a decent sales rep like I did, but overall customer service is terrible!