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Animal Friends

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Business Details

69

years

in Business

Hours:

Regular Hours

Extra Phones:

Phone: (412) 434-8434

Phone: (412) 566-2103

Primary Phone: (412) 434-8434

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Payment method:
amex, mastercard, visa
Categories:
Animal Shelters, Animal Shows & Organizations
Other Information:

Specialties: Pets, Strays, Homeless Pets, Cats, Dogs, Rabbits, Orphaned Animals

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Posted: 5/20/2015

Overall

I just adopted two cats from camp Horne animal friends alittle over week ago. Sadly I had to return Chloe belle. She did not get along with my 14 year old male cat B. He told us he was unhappy by peeing on my son's toys, bed, and also our bed. For his sake I had to make a decision. I was reluctant to return her because she is a wonderful cat. Cute, very loving, and good with my 2 year old son.

     When I got to animal friends I was greeted by a girl who wasn't very nice about my situation. I was already a wreck to part with Bella girl,  and the way the worker talked to me didn't help. I explained to her what was going on and asked me if I had cubby.  I was unaware that bonded cats couldn't be separated. There is nothing in my contracts that says this.  If bonded cats are truly bonded then there should be one bonded contact for both cats.

    She demanded that I bring cubby back or an officer will be dispatched to my house. I was confused and spoke with her for about 20 minutes. All she kept saying was bonded cats have to stay together. Cubby has adapted just fine. he was happy, eating well, and very loving. Got along great with our other cats just fine.

     After I spoke with the girl I asked for Bella girl back. The girl rudely said I don't feel comfortable giving her back to me. I was informed that animal friends found an add on Craigslist for Bella girl. I was not aware my 18 year daughter posted an add.  She thought she was helping because she didn't like seeing her B upset.   She has had him since he was a kitten.

    I was the owner of both cats and it's not fair that cubby was taken from me because another party decided to do something without my permission. Cubby was not posted on Craigslist so his contract was never breached.  But since they are bonded in theory, not contract, which I signed an individual contract for each cat, I lost both cats.

    I returned cubby today and he didn't want to leave. He cried the whole way to animal friends and it broke my heart and I told him it was not my fault.  When I arrived at animal friends I was mistreated by a different employee at intake, who showed me no compassion for how I felt about the situation.  I kept my composure to the best of my ability, and let her know this is wrong to remove cubby from a good home.

     Just because animals bond together doesn't mean both animals will adjust to the same home. Sadly cats get separated at a young age without a choice.   My five year old buddy cat came from animal rescue at petco and he was separated from his brother at 2 year's old.  He bonded with B right away and are inseparable.  Buddy, B, and cubby all laid together and were happy. 

     I not only lost both cats, I lost another family member again within a month. Even with all my frustration I still donated my nice cat carrier to your establishment.  I wish I could be compensated in some way for a misfortune caused by a flaw in a contract. 

      The bottom line is cubby had a good home and I am worried about how upset he was/will be,  and I have no control of his future.  My wife and I have a dream of owning a no kill facility to help unfortunate animals.  The lady's we spoke with during the adoption process were great and very nice. It's sad that the intake people are not people friendly.  They were condescending and rude.

    Thank you for your time.  Please fix this so this doesn't happen again to any family or animal.

                      Jason Deninno

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Posted: 6/6/2014

Overall
Amazing Experience

On 5/14/2014 my partner and I happened upon Animal Friends on Camp Horne Road, Pittsburgh. We wanted to bring a puppy into our home and had our hearts set on the Shih-Tzu breed. We had been in contact with breeders all across the state initially looking for a well bred pedigree. We were driving in the North Hills and decided to stop by Animal Friends and see if they still had the Shih Tzu we saw online a few weeks before.
Nikki, a very knowledgeable and compassionate worker at animal friends directed us to the area where dogs are housed. Before we left the desk she also noted that the Shih Tzu we saw online was still there, but was part of a "bonded pair." This meant that where he lived previously he has become irrevocably close with another dog (his brother) and they have come to depend on one another for support and protection. We decided that we had come a far way and should entertain the notion of seeing both dogs.
Passing through Animal Friends we were visiting all of the rabbits, cats & kittens and eventually the canines.
We marveled at how orderly and inviting the place was. There were even full sized social/ exercise rooms for the animals.
We took note that time is taken with each animal to be petted, groomed, and cared for.
Finally arriving at the pen of the Shih-Tzu's... We instantly fell in love!
Nikki then took us to a private room where we could get acquainted with the dogs and see if we would want to adopt. While having our interaction with both of the boys, we answered some questions about our lives to see if we would be suitable "parents," and then she told us much about where they came from and their health history. I was surprised and delighted by how much detail Animal Friends spent on profiling their charges.
The dogs were both neutered, were up to date on all vaccinations and we're already licensed! We were so enamored by their personalities that we decided to adopt!
Since they were a bonded pair- Animal Friends only charged us for a single dog which was a $75.00 donation. I could not believe that I was willing to spend over $1000.00 for a single puppy when I was now adopting two loveable doggies in need of a good home for so little a cost.
Nikki was excellent, and she has become a friend of the family receiving regular doggy pictures and updates on how they are doing.
A week after we brought them home, the second dog came down with a bad cold, and Animal Friends asked us to bring them up for a veterinarian appointment. Marsha, a vet tech at Animal Friends was so caring and thorough with my dogs that it really touched my heart. She was very knowledgeable and made sure that the dogs received proper treatment.
I must say that the service was amazing. Animal Friends truly does care about their animals and to whom they adopt them out to. In saying so, I highly recommend anyone who is looking to adopt a pet to visit them and possibly go home with a new addition to your home!

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Posted: 4/8/2014

Overall
Shame on Animal Friends!

My family has decided that we are very interested in adding a kitten to our family. I decided to stop at animal friends today. While there were not any very young kittens, there was a multicolored kitten that was about 5 months old and my daughter fell in love with this kitty. We filled our the adoption form and waited for someone to assist us in meeting this kitty. Let me begin by saying, the staff was anything but friendly and helpful. They made me feel as though I was not worthy to adopt an animal. They told me I needed bring in my husband and my dog and to meet the cat before we could be considered for adoption. I was fine with that, even though my husband works midnights, and would have a very difficult time getting to the shelter during normal business hours. I told them three times that I was in a rent to own agreement for my home purchase, and the lady told me that I was still considered a renter and they would certainly need to speak with my landlord. It didn't matter that I offered to a contract to the staff which outlined the specifics of my purchase agreement. But at this point we were still willing to give it a try. I overhead the staff speaking about us, and giving us dirty looks, and I heard someone say "well they will just have to wait". They also told me that my dog and the new cat would have to get along: a situation that I feel is set up for failure when you bring a dog into an exciting new place with lots if animal smells and he scares the hell out of the cat. It didn't take too many more dirty looks and 45 minutes of waiting without actually getting to visit with a cat before I had to drag my tearful screaming daughter out of there. She was very sad and had been hopeful that she might get to meet and make this new kitty a part of our family. I complained to the staff at the front desk, so that they knew the staff is chasing away potential adopting families. The woman at the front desk apologized, and told us that her dauther had a similar experience. She wished us luck at our next shelter and gave my daughter a sticker. This woman deserves a raise. I had every intention of adopting a cat from animal friends, but now I will go elsewhere. I will never return to Animal friends and I will advise others to stay away. You really need to work on the friendliness of your staff, or you will chase people away.. I hope the kitten does find a good home and isn't subjected to life in a cage, like I think your staff must prefer. I'm sorry to be so negative, I am not usually a negative person. But I feel like it is a real shame what happend to day. Shame on Animal Friends. :(

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Posted: 12/11/2013

Overall
Adopting a dog

I've just read a lot of negative comments and I'm sorry you had a bad experience. A year ago I adopted a corgi-Aussie cattle mix. She was a stray, rescued from death from another shelter. Lana was a perfect match for me. The only negative is she was bigger than I thought I wanted. The staff was excited to help us with the adoption process. Lana has been a blessing to me and I am grateful to have her.

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Updated: 5/29/2013
Overall

This place is terrible. First let me start off by saying that I work in the Veterinary field and have for 8 years! Also, I have adopted from animal friends in the past. I applied for a puppy from them and they made me jump through a million hoops just to get to see the dog. They told me that they could only keep the dog on a 2 hour hold because they had to interview everyone in the house after I told them that my fiance and I work all day. They said that they might be able to make an exception bu they would have to speak to their supervisor. They also spoke to me like I had no idea what I was talking about when I probably had more knowledge about dog behavior then they ever had training in their life. After they made me drive all the way back to my house to get my dog on my lunch break so that my dog could meet the puppy they strongly discouraged me from adopting the dog saying that they did not think that my dog would do well with another dog and that he would bite another dog. My dog has lived with other dogs all of his life and he would never snap at another dog. The way they do their meet and greets they try to get dogs to snap so that they dont have to adopt to you. I am a big supporter of shelters, but I will never adopt another animal form there again. They really lost a good home for this dog, considering that my dogs only get specialty care. Highly disappointed in the service that I received.

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Updated: 5/29/2013
Overall

On the day we adopted a dog everyone in the adoption area was very nice and helpful.But the counselor told us EVERYTHING we needed to know about the dog.EXCEPT for the heart murmur.I read about that in the animals documents when we got home.Maybe they felt the dog would never be adopted if they gave out that information.After a couple weeks we were fed up with the behavioral problems of the dog.I gave it so much love and attention so I can not figure out what I could have done to make him so angry.He was like Jekyl and Hyde.I called Animal Friends main number 3 times to let them know we were coming,but no answer.So we brought him in and everyone in the admissions department was very rude and accusatory as if I mistreated or abused the dog.I'm a dog lover and that would never happen.They scolded me for bringing in the dog without an appointment.Remeber,I called 3 times.Anyhow,to make a long story short,Amy called me to tell me I could never adopt another animal there.That's too bad.Any animal in my home gets totally spoiled and pampered.

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Updated: 5/29/2013
Overall
THIS PLACE WAS NICE INSIDE..TH...

THIS PLACE WAS NICE INSIDE..THEN WALK IN AND THEY GAVE MY INTERRACIAL HUSBAND AND I THE LOOK OF UM....OKAY! SO WE WENT BACK TO LOOK AT A DOG..LOVED HIM DID OUR ONLINE APPLICATION THAT MORNING..WHICH I WAS TOLD YOU NEED TO DO SO..I SAID WELL WE DID BECAUSE WE THOUGHT IT WOULD MAKE IT EASIER..SO THE LADY SAID OK GO SIT DOWN...AFTER ANOTHER WALK BACK BECAUSE THERE WAS LIMITED SPACE TO SIT BACK WHERE THE DOGS WERE, I WALKED BACK TO THE COUNTER AND THERE WAS A LADY WHO CAME AFFFFFTER WE DID...AND SHE WAS TAKEN..RIGHT BACK. EVEN THOUGH I HAD BEEN STANDING THERE WAITING TO SEE THIS DOG. AFTER WAITING ...WITH ANOTHER COUPLE WHO WAS THERE TO SEE THE VERY SAME DOG...THE LITTLE HANDHELD BUZZER BUZZED WE WALKED UP AND ASKED WAS IT OUR TURN..AFTER SITTING FOR 45 MINUTES..AND THE LADY SAID "UM NO SORRY BUT I SHOULD'VE TOLD YOU ALL THIS SOONER BUT THIS DOG ISNT A GOOD FIT FOR YOUR FAMILY..OK ONE HOW DO YOU KNOW? WE NEVER EVEN GOT TO BE INTERVIEWED..WE DIDNT EVEN GET TO SEE THE DOG BESIDES US WALKING BY THE CAGES OURSELVES. WE WERE CHEATED OUT OF OUR ONE ON ONE WHICH WAS TO TELL US HOW WE INTERACT WITH THE DOG IF HE LIKES OUR SON..ETC.
..WE WERE JUST TOLD HE WOULDN'T BE A GOOD FIT..BUT NO ONE ELSE WAS TOLD THIS AND WE EVEN WAITED IN THE FRONT HALL AWAY FROM THE DOGGY DOORS BECAUSE WE WANTED TO SEE IF WE WERE THE ONLY ONES WHO WERE DENIED. AND YES , WE WERE. OUR SON WASN'T UPSET I GUESS BECAUSE WE DIDNT' PROMISE ANYTHING BECAUSE WE WENT HERE THREE YEARS AGO..AND THE SAME THING HAPPENED. WE WANTED THIS TIME TO BE DIFFERENT SO WE DIDN'T TELL OUR SON WE WANTED IT TO BE A SUPRISE. FUNNY THING IS THERE WERE PEOPLE LOOKING AT THE DOGAS WELL WHO HAD A GIRL WHO WAS ONE YEAR YOUNGER THAN OUR SON. WELL NEEDLESS TO SAY IT'S A WRAP FOR THIS FACILITY. I GET WHY THE OTHER PEOPLE WHO MADE COMMENTS SAID WHAT THEY DID. MAY WANT TO WATCH OUT..YOU NEVER KNOW WHO COULD BE WALKING IN TO DO A STORY ABOUT THIS PLACE..BLACK..OR WHITE.

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mfotheringham

Posted: 1/11/2012

Provided by Citysearch - 
Overall
Response to Animal Friends kill/no kill shelter reviews

The previous lady stating that Animal Friends lies about them being a no kill shelter probably didn't have enough information available so she assumes the worst. She assumes that no news is bad news. However I agree that this is a no kill shelter. There are always some exceptions to all no kill shelters. The rule being that either the animals health is so far gone that the only humane thing to do is to put the animal down or the dogs excessive aggressive nature is so bad that it is a danger to other people and animals around it. The latter being an extreme case of aggressiveness. I would assume that a shelter that claims to be ""no kill"" cannot take the risk of actually putting down animals. If word got out that a shelter claimed to be no kill and in fact put down animals on a regular basis, it would loose it's credibility and also it's support. Everybody has their own story and this lady has had a bad experience with them. To her, I hope you have found at least some closure and belief that your pet is ok. However, Animal Friends does take animals that have behavioral issues that might turn people away, and keep them out of sight. The general public doesn't get to see these animals. After all, they have a pleasing image to uphold. As I do believe in Animal Friends purpose, I do not care for the way they go about some of the things they do. Sure it is a very nice facility. Much nicer than some of the other shelters in the Pittsburgh area. But the few times I have been there considering adoptions they have been very rude to me and my wife, especially the older lady that works behind the counter. She either doesn't want to bother with us or just doesn't care enough. Also, I seriously think that they profile people that walk through their door. I don't think that they provide the same adoption experience to everyone. They get enough people through their doors on a regular basis that they think justifies how they interact with people. My wife and I ended up adopting from a rescue instead. We couldn't be happier. We felt that we were helping a dog more if we adopted from somewhere else. After all, Animal Friends is a very nice looking facility. If Animal Friends would be nicer to potential adopters, be more helpful, and put all of their animals up for adoption instead of only the more adoptable looking ones then I would gladly give them 5 stars. I think 2 stars is fair. 1 star for their nice facility, and 1 star for their purpose. But money and purpose alone don't justify the way people are treated. Remember that. Now, you may comment and agree with me or call me a liar and rebut my review. Either way, thank you for taking the time to read this and I hope it helps in making your decision. Adopting an animal is something that requires a lot of care and consideration. Where you adopt from is part of that equation. I hope you have a more enjoyable experience with them then I had. Take the time and check out Animal Friends for yourself and make your own decision, and ask questions about the other animals that aren't being shown. **Please get your dog or cat from a rescue, adoption center, or reputable breeder. Please don't support pet store and puppy mills.**

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Updated: 5/29/2013
Overall
Go find a shelter that has rea...

Go find a shelter that has real people !!!!

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sigurpol

Posted: 12/27/2010

Provided by Citysearch - 
Overall
Good place. However, unorgaizned and long waiting times.

My sister referred me to the company and I checked on their website to find a Husky that I had been longing for. I found that they had one Alaskan Husky that seemed right up my alley! So, I filled out the online application and came in two days later. The woman at the counter explained she could NOT find my application and that I had to wait in line. Waiting ""in line"" involves holding a beeper they give you until you're paged to come back to the front desk. She told me they still had the Husky I had been interested in and that it's an hour wait until I would get paged. So, I waited. From 12:30 to 2:30. All the while, I saw another family filling out an application at the desk FOR the Husky I was interested in... which defeated the purpose of me filling one out online/ahead of time. Between 12:30 and 2:30, I came back up to the desk asking if they had any luck finding my application and that I was sorry to bug them because they seemed busy. The woman told me I had to wait for my beeper to go off before she could help me with anything. Wonderful. Finally, around 2:40, my beeper went off! Finally!... Only to be told they still could not find my application. So what exactly was I waiting around for? After the woman pulled it up (it was never printed and no one thought to look back online where I originally filled it out), she told me that the Husky is still here.. asked if I had any other dogs, cats, etc.. usual questions. Finally, she asks if I have had any personal experience with Huskies. I told her I personally didn't, but my mother has owned two before and I'm living at home, so. This wasn't good enough, she explained that it was policy that potential owners MUST have experience with Huskies before adopting. She asked if there were any other dogs I was interested in. In this woman's defense, she was super apologetic about what happened, apologized and rhetorically asked why the other woman failed to mention that they have a Husky policy before making me wait 2 hours, and she tried to best to make ends meet. But, I wasn't interested in any other dogs. So, I don't know. It can be a great place if you meet their standards, find what you're looking for, and able to be very patient with the staff. Other than that.. meh. I'm sure the other family who filled out the form days after I did were able to get the dog. What a ripoff.

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Animal Friends

562 Camp Horne RdPittsburghPA 15237

(412) 847-7000

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Animal Friends

562 Camp Horne RdPittsburghPA 15237

(412) 847-7000

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