5-9-2014 I call Pittsburgh Mirror and glass and spoke with Jeff the owner. I told him I had a problem with my patio door and was also having trouble with some of my windows. I had my parents coming in from out of town and needed it done Friday afternoon. Jeff laughed and told me he understands how important family is and assured me that he would personally come and look at it himself. To my surprise Jeff and his helper were at my house in the North Hills within 30 minutes from when I spoke with him. I was so amazed that they were there and felt at ease and not stressing about my parents seeing my place a wreck. Jeff and his helper looked at the problems I had, Jeff told me I needed new glass, for my patio door and told me he had it in stock, as for the windows Jeff told me that the balancers were broke and that he had those as well. Jeff also pointed out the fact that my patio door track was bent and that he had a solution for that as well. Jeff gave me a price and thought it was really reasonable considering it was an emergency for me but Jeff was so calm and patient and assured me that he would be back within an hour to correct me problem before my parents got there. Jeff as promised had the patio door glass fixed and replaced, the patio door track was fixed as well and the door opened with ease. The Jeff fixed my windows with new balancers and they had no problem staying up after Jeff fixed them. I am so thankful that Jeff was on top of everything and was able to take care of me. My parents just left and had a great time. Jeff I want to personally thank you, I needed help and you were there. Hopefully I won't need that kind of of quick service in the future but I know if I do that you will be there to get fixed for me and for me not to worry. Jeff was very professional, kind and understanding to my needs I don't know how Mothers day weekend would have been with out Pittsburgh mirror and glass.