I like Enterprise. They have competitive prices and they usually have good service. Last weekend was not a good service experience. When I picked up the car, there was no one available to tell me which car was mine. I had to wait several minutes for someone to appear. One fellow was sitting in the booth and appeared to be doing nothing. When I asked him what I needed to do, he said just wait for someone else to come back. Returning the car was similar. No one appeared to accept the returned car for several minutes. Then three people emerged from the booth. When I mentioned this to the person who finally showed up, he said that they were short of staff.
Picked up the vehicle at PIT - easy breezy. Counter staff was very professional, helpful and friendly for 7am. Very much appreciated her attitude. The car was clean, comfortable and just the right size for 4 adults with luggage. We did experience a "dead car" on day 2 when we went to return it. The vehicle had worked perfectly and was a 2017 with 4000 miles. We contacted Enterprise and they sent out a tow truck that arrived within 45 minutes. The tow truck driver was very helpful. Thanks Enterprise for all your assistance. We were so grateful that the car problem happened while parked in the hotel parking deck and not out on the road somewhere. Kudos!!!
I do not have the time to count how many times I have rented vehicles from this National location. Let's just say enough times to maintain an executive elite status for many years. This is a great group of people providing a fabulous service with excellent vehicles in both choice and quality. The Emerald Aisle staff is without a doubt the most helpful in the car rental industry. KUDO's to all! I just noticed this is for ALAMO. For whatever reason, this has been re-routed to this comment page. My comments are for the National Car Rental Oittsburgh International Airport location. Not an Alamo renter.