On 5/14/2014 my partner and I happened upon Animal Friends on Camp Horne Road, Pittsburgh. We wanted to bring a puppy into our home and had our hearts set on the Shih-Tzu breed. We had been in contact with breeders all across the state initially looking for a well bred pedigree. We were driving in the North Hills and decided to stop by Animal Friends and see if they still had the Shih Tzu we saw online a few weeks before. Nikki, a very knowledgeable and compassionate worker at animal friends directed us to the area where dogs are housed. Before we left the desk she also noted that the Shih Tzu we saw online was still there, but was part of a "bonded pair." This meant that where he lived previously he has become irrevocably close with another dog (his brother) and they have come to depend on one another for support and protection. We decided that we had come a far way and should entertain the notion of seeing both dogs. Passing through Animal Friends we were visiting all of the rabbits, cats & kittens and eventually the canines. We marveled at how orderly and inviting the place was. There were even full sized social/ exercise rooms for the animals. We took note that time is taken with each animal to be petted, groomed, and cared for. Finally arriving at the pen of the Shih-Tzu's... We instantly fell in love! Nikki then took us to a private room where we could get acquainted with the dogs and see if we would want to adopt. While having our interaction with both of the boys, we answered some questions about our lives to see if we would be suitable "parents," and then she told us much about where they came from and their health history. I was surprised and delighted by how much detail Animal Friends spent on profiling their charges. The dogs were both neutered, were up to date on all vaccinations and we're already licensed! We were so enamored by their personalities that we decided to adopt! Since they were a bonded pair- Animal Friends only charged us for a single dog which was a $75.00 donation. I could not believe that I was willing to spend over $1000.00 for a single puppy when I was now adopting two loveable doggies in need of a good home for so little a cost. Nikki was excellent, and she has become a friend of the family receiving regular doggy pictures and updates on how they are doing. A week after we brought them home, the second dog came down with a bad cold, and Animal Friends asked us to bring them up for a veterinarian appointment. Marsha, a vet tech at Animal Friends was so caring and thorough with my dogs that it really touched my heart. She was very knowledgeable and made sure that the dogs received proper treatment. I must say that the service was amazing. Animal Friends truly does care about their animals and to whom they adopt them out to. In saying so, I highly recommend anyone who is looking to adopt a pet to visit them and possibly go home with a new addition to your home!
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I've just read a lot of negative comments and I'm sorry you had a bad experience. A year ago I adopted a corgi-Aussie cattle mix. She was a stray, rescued from death from another shelter. Lana was a perfect match for me. The only negative is she was bigger than I thought I wanted. The staff was excited to help us with the adoption process. Lana has been a blessing to me and I am grateful to have her.
Excellent service--I have engaged 'Always Available Animal Control' several times, to remove racoons and squirrels, and also to go over my house and 'pest-proof' it. After they sealed everything up, I have had no problems with any animals or other pests. They are very thorough and professional.