Aries does not answer phone calls or email. Whirlpool sent my service call to Aries and 3 weeks later I am still no closer to having my problem resolved. I have had the needed part that entire time, as it was shipped from Whirlpool to my home. The installer who came out originally was never told he had a part to install so we didn't have the equipment he needed. An appointment was scheduled for the weekend, but the installer was delayed at an earlier project, so we opted to reschedule for 8:30 a.m. today. 2 hours later and I have been unsuccessful in getting through to the installer or the office. Will definitely request Vacaville appliance next time.