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Toys R Us

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Business Details



in Business

C'mon, Let's Play!

Regular Hours

General Info:
Toys"R"Us, located at 11300 Carolina Pl. Pkw, is your Pineville toy store for the hottest selection of toys for boys and girls of all ages, including action figures, video games, bikes, dolls and more. We carry big-name brands such as Apple, Disney, Fisher-Price, Hot Wheels, Barbie, LEGO, LeapFrog, Little Tikes, Mega Bloks, NERF and Crayola. ToysRUs carries a huge selection of the most awesome toys kids of every age want.
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Apple Disney Toys Fao Schwarz Fisher-Price Hot Wheels Imaginarium Barbie Lego Leapfrog Little Tikes Mega Bloks Nerf Nickelodeon Nintendo Power Wheels Razor Crayola Skylanders, lego, marvel, nintendo, nintendo wii, playstation, playstation 2, psp, sony, star wars, wii, xbox, xbox 360
Payment method:
amex, discover, master card, visa, paypal, debit, all major credit cards
Toy Stores, Video Games, Games & Supplies, Dolls, Collectibles
Other Information:

Parking: Lot, Private

Bike Parking: Yes

Wheelchair Accessible: Yes

Price Range : Average

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So disappointed in the customer service at this store. My son was given a Power Wheels as a gift for his 2nd birthday. The box that was sent had a large sticker that said the battery expired in Sept. 2013. We attempted to charge anyway, but it did not work. Upon returning to the store, the supervisor was very unfriendly and not willing to help. He said they didn't have it in store so they couldn't do anything. He also told us to contact the manufacturer, which I was open to, but when asked for the contact information and what to expect the response was, "I don't know...maybe look online." I then explained that I was a bit confused as to why they would not help us since the product was purchased from Toys R Us (we had confirmation and receipt), and he said that no, it wasn't since it was an online purchase. Even if they were unable to fix our problem directly in the store, some customer service to assist us in figuring out what we needed to do would have been very helpful.



I was extremely disappointed with the lack of good cutstomer service to return a toy that stopped working after only three weeks. First I called bc I didn't want to waste a long drive out there's if I had no shot of returning (no receipt, but purchased three week ago.) I went in and stood in a long line. Once I got up there, The lady was very rude and said she wouldn't exchange it for me bc I didn't have a recept or the bag. She looked at the other lady working next to her and she agreed to exchange it for me. When I got the replacement dragon for my son the rude lady said to the helpful lady , "you should have just said no." I couldn't believe the lack of professionalism by this woman. Obviously not very educated on how to treat a customer and truthfully should be fired. Thank goodness for the lady that is knowledgeable enough to be a good person and worker for toys r us. Bc of her I will go back.

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Toys R Us

11300 Carolina Place PkwyPinevilleNC 28134

(704) 541-9974

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Toys R Us

11300 Carolina Place PkwyPinevilleNC 28134

(704) 541-9974

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