Generally speaking we don't come to chain restaurants, however, this is what my son wanted for his birthday so we came to this Olive Garden. Erin, our waitress, was really busy. When we placed our order for our appetizers, they didn't show up until we got our entrees. Erin, told manager, Jeff, about the hold up from the kitchen. Then Jeff came over apologized and then took them off our bill! LOVE LOVE LOVE the integrity at this location! Well done!