We stayed at Applewood manor. The cabin itself was nice however not at all extravagant like portrayed in the pictures. Upon arrival the cabin was not ready at 4 and with 4 screaming kids after traveling that was an inconvenience but one that could be dealt with. When we finally were given the code and able to arrive at cabin we walked in to and awful smell. Apparently the owner had been there staying before us and had a dog (the house is not pet friendly) and there was dog hair on everything!! Sofas, rugs, floors, on the stove in the microwave and in the beds. The counters were filthy. The bathrooms had dead bugs everywhere and the floors were sticky. It didn't look like it had been cleaned at all!! So after traveling for 2 days with 4 kids our family couldn't even unpack our cars it was so bad!! We called the front office and had the wonderful pleasure of speaking with DONNA (note lots of sarcasm) who proceeded to tell us pretty much that we were crazy and there is no way her cleaners or the owner would leave it looking like we were discribing. She was the most hateful and rude person my husband or myself have ever spoken with. She sent her cleaners out here and after 10 minutes the cleaning lady called and tried to persuade her to move us to another cabin which was available which they said they could not do. So after 2 hours of stripping every comforter pillow and rug and doing a quick clean we were able to bring our luggage in. The owner Shannon called me and in very nice way told us all they could do was clean it again. Then the wonderful ms. DONNA (note sarcasm again) calls back and very rudely tells me that she wasn't rude and that I didn't need to tell the owner Shannon that she was. Needless to say this woman is a piece of work and should under no circumstances be answering the phone for a business in customer service!! So at almost 11 that night they finally return with new pillows and comforters so that we can put our kids to bed on clean sheets!! They left dirty rugs and pillows on the porch by the door all week. And never heard another word about the discount we asked about for the 7 hours of that $600 night that we paid for that we had to deal with this screw up!! Never had a broom dustpan or vacuum to help keep the place clean. After paying almost $3000 for a 5 night stay I feel seriously ripped off. This company is a joke!! It would be in your best interest to look elsewhere and spare yourself the awful experience they call DONNA and the company smoky mountain vacation rentals!!