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Fireside Chalet & Cabin Rentals

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Business Details

BBB Rating:
A
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Hours:

Regular Hours

General Info:
Cabins, Chalets, Smoky Mountains, Pigeon Forge, Gatlinburg, Tennessee, Vacation, Rentals, Cabins, Cabin Rentals, Smoky Mountain Vacation.
Brands:
Vacation Rentals
Categories:
Cabins & Chalets, Cottages, Hotels, Lodging, Motels
Other Information:

Wi-Fi: Free

Price Range : Average

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Reviews

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04/11/2016

Overall

We liked our cabin , it was clean !! Everything was as it showed on the website !! we are coming back again this year ! We celebrated our 50th. wedding anniversary there last year ( 2015 ) !! Had a great time in Pigeon Forge ,looking forward to going back this year !!!

12/03/2015

Overall

I spent Thanksgiving in the mountain at Pigeon Forge in a cabin rented from Fireside Chalets. The cabin we rented for 5 nights, s bdrms, 3 baths called Mountain Elegance. The picures on the web are very deceiving. The furniture in the pictures on the web is not the furniture in the pictures, especially the sleeper sofas. The on downstairs was disgusting and nasty with a pig dark spot on the sleeper when you pulled it out for a night sleep. The sleeper up stairs slept like it was 50 years old. I assume no one had lived there for a while because there was spider webs. I would not rent it again unless the changed the furniture. The dresser up in the big bedrm was in bad shape. Just want to say pictures are deceiving so before I go again,I will check ratings well. I rate it as being 2.5 star.

11/12/2015

Overall

It was a dreamy place and the views was spectacular. It was a wonderful vacation and the cabin was amazing. I would recommend the Firesidechalets and the women in the office where great can't wait for my next trip.

10/18/2015

Overall

Very disappointed with the staff and the way our issues were resolved. The cabin itself was fantastic. However issues with ac and other broken items in cabin unacceptable. Hot tube didn't work up to it potential. Would not recommend this group to be worth another try. ZERO STARS

09/08/2015

Overall

We were beyond pleased with our rental cabin. The view from the deck at night is breathtaking..I highly recommend Fireside Chalets!!

05/03/2011

Provided by Citysearch - 
Overall
YUK! BETTER OFF STAYING IN HOTEL!

We were so excited about our first Tennessee mountains family vacation...then reality set in when we got there....cabin #819 Cozy Country was NOT what we expected...the pics on the website showed a larger, cleaner cabin...IT WASN'T!..... needs upgrades badly...on the front porch before walking in the door the patio furniture was FILTHY...no morning coffee out there...once we entered there were stains on the carpet...frayed edges of carpet...sofa/loveseat had dead bugs on it & in window seals every where...under the pillows of sofa/loveseat there was trash...it was obvious that NO vacuuming had been done to the cabin...dining rm table was DISGUSTING...kitchen OMG!...soiled & greasy potholders..drink stains on shelving in fridge...DID NOT USE Hot Tub at all...shower head broken in bathroom....broken blinds...broken window screens on flr...bed linen had pet hair...IF PETS HAVE BEEN THERE PREVIOUSLY WE SHOULD NOT HAVE KNOWN...ONE OF THE WORST EXPERIENCES WE HAVE EVER HAD...We did not have great comments for Firesides survey...upon check out we arrived before 8am waiting for the office to open & it did not open until 8:45 am...employees were standing outside waiting for someone to open up....the person at the reservation desk offered no apologies and said someone would call us back...WE DO EXPECT A REFUND! DO YOUR RESEARCH! FIND ANOTHER CABIN RENTAL COMPANY...NOT FIRESIDE CHALETS...

06/28/2010

Overall
Relaxing Getaway in Pigeon Forge TN

I had the most amazing time in Pigeon Forge staying with Fireside Chalets. The staff was cheerful and the most helpful I have experienced in the area. (they even gave me coupons to most of the attractions in the area). When we made it to our cabin it was breathtaking. The area we were staying in was so peaceful and the view from the cabin went for miles. I stayed in Wilma's Windows and loved every minute of it. It was in the mountains without the mountain drive, and that was very important to us. I highly advise anyone to stay with Fireside Chalets because they were nice, good prices, and the cabin was very clean!

01/29/2010

Overall
poor custometor service

Had cabin rentals for 3 days, cabin was full of dead bugs, cob webs ,dirty toilets, and at bedtime found the bed full of fleas. next morning, office wanted to charge an $80 fee to move us because they said a cleaning fee was being charged, as I argued about our cabin and how dirty it was. The other solution was to bomb for bugs but had to leave for 5 hours which I did not want to do. Office people were not willing to accomodate us unless I paid more money which I felt I did not need to pay. I asked for a refund, at the end the one night at the bug motel cost me $200.00. I highly recommend another cabin rental company, which there are other one's that are very good. Stay away from Fireside Chalet!!!!!!!!!!!!!!!!!!!

07/22/2009

Overall
Treacherous!

My husband and I, and another married couple, reserved two cabins in January of 2009, for a mid-July stay. During the booking process, we continually told the reservationists that we were travelling on motorcycle and required paved roads and level parking for our bikes. We were continually reaffirmed that the cabins we reserved were motorcycle friendly/safe. To make a long story short, we should have been driven up to the cabins by management in a vehicle other than our motorcycles. We were given some handmade maps and directions, given the keys, after they had collected our rental fee(s). As a parting word, the reservationist also told us that if we were unhappy with the cabins/locations, they would re-locate us in other cabins. The cabins were up, Up, UP in the hills, on winding, narrowing, paved roads. The degree of the incline was almost perpendicular to the mountainscape. This was challenging for tourists in cars and treacherous for bikers. We immediately informed the office that we would require other lodging. Upon attempting to turn the bike around on the "flat surface" (which it was not) our bike went down. The office was notified. Their response? "Come down so we can set you up with something else". HELLO?! Our bike went down! We called for a tow, which entailed two trucks, one a lift, another a crane, to take our bike down. It was the kindness of strangers who drove the two women passengers down, while their husbands spent frustrating and neverous hours trying to remove themselves, and the remaining bike from this very dangerous situation. Bottom line, no one at the office even offered us a sip of water, or showed any concern nor consideration for us. We requested that the owner/manager come to the office. He was totally unsympathetic. When told that the rental company was responsible to its renters for full and total disclosure of the rental properties, including the terrain, he stated that the responsibility lay in the hands of the one holding the handle bars. But for the grace of God and the protection of the Guardian Angels, we could have died on that mountain side. Our bike's damage amount is over $3,000, we paid out of pocket for a rental car for the week, and money to the local Harley Davidson dealer to get our bike road ready for our return trip home at the end of the week. I am appalled at the lack of humanity shown to us, the total disregard for our health and well-being, and the blatant lies that the cabins' locations were biker friendly and safe. As a side note: just because a cabin lists all the amenities, it does not necessitate that they are all usable or accessible. Also, be aware that the renter will be charged a $20 fee for reserving a cabin, and $40 cleaning fee. One would assume that responsibililty lies with the rental office. Especially having to pay a so-called "process fee" for reserving one of the cabins?? Be careful who you rent from. In particular, avoid Fireside Chalet like the plague.

09/16/2008

Overall
Chalet # 369

The most nastyest place i belive i have ever stayed in in my life i wouldnt go back if they let me have a week free we didnt even have pillow cases for our pillows the hot tub in the bathroom i would put a stray dog in it to give it a bath.... the most agruvated i have ever been over a place... thanks for reading, Amy ( ky)

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Fireside Chalet & Cabin Rentals

2612 High Valley DrPigeon ForgeTN 37863

(865) 366-5179

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