We were very disappointed with...
We were very disappointed with Eden Crest and their deceptive advertising. Consumer beware is all that we can say. First, this is our 2nd time with Eden Crest and our last! We have stayed with numerous rental companies in Pigeon Forge, very rude when we complained after arrival.
We rented Movie N A View
Deceptive Advertising - When we called to reserve this property several months ago we inquired about the pool, we were told on several phone calls that the pool that we would use was close to the cabin and in the resort itself, it is, however, guests are not allowed to use it. They are told when they check-in that they have to use a community pool approx. 10 miles away. They said it just happened, a dispute with the owner and the association. Bull - if you look at the reviews, 2 years ago D.E. from Nashville on FlipKey had the same experience. If you look at the photos - they show the pool at Legacy Mountain Resort - not the community pool. Deceptive advertising!
Second - Not enough utensils and glasses for amount of people property accommodates - I guess everyone has to share? We called and they delivered a package of forks (still in the wrapper - I guess you need to wash them yourself). Still not enough glasses or spoons for our family.
Third - Sheets - the beds, which are poor quality have feather mattress covers on them - the sheets do not fit, so basically by the time you wake up in the morning the sheets are off the mattress and half down the bed. We complained, they brought more sheets for us to put on - same size? Third time complaining, they brought some elastic sheet holders.
Fourth - when we arrived the disconnect box for the hot tub was wide open - leaving live 240 wiring exposed. If any child had stuck their hand in there they would have been electrocuted. We complained, they sent someone out and closed the lid - still leaving it available to be opened by a child. Complained again, and they finally put a lock on. Still not properly fixed, but locked.
Overall the cabin was not very clean and furniture worn. Blinds were so dusty you can write your name in them.
When we complained the first day of our stay - took up an hour of our time going to the office, the manager on duty was very rude, abrupt, and full of excuses regarding the pool and said my agents made a mistake. That is an out and out lie, as if you look at the reviews on FlipKey - 2 years ago, guests had the same problem regarding the usage of the resort pool. They continue to advertise that it is available for guests, show photos, then when you check-in say there is a problem with the owner and the resort. I hope that our experience will warn other potential guests of the deceptive advertising, rude management, and their &quot;Don't care&quot; attitudes at Eden Crest.
The management's favorite line is that we cannot control what the owner does. Does Eden Crest not have standards in their misrepresenting the pool usage, standards in cleanliness, standards with their linens, utensils, and most importantly the safety of their guests with live 240 wires available for children to access. This is the responsibility of the management company to make sure that everything is represented in the best possible way to their guests.
Update - Just logged into Eden Crest website and we now see that they have removed the resort pool picture and put the community pool picture in place of it. I guess our complaining worked, at least other travelers will not be deceived as we were and so many other guests.