Honest, knowledgeable,fair, and kind. I have been going to R&L for the last 5 years. Rob cares about getting my car back on the road as soon as possible at a reasonable price. Rob has also given me a ride home and picked me up when my car was ready. He has never left me stranded. He sees me in an instant, so I know when he says swing by and I'll take a look, I know there's no waiting and his answer is honest, accurate, and knowledgeable. I first met Rob after a failed smog check, I drove from car shop to car shop looking for estimates and i was getting discouraged and frustrated. I know I must have looked pathetic when I walked into his door .. exasperated and desperate. This is perfect opportunity to take advantage of a woman driving a car, but he did not! Rob listened to my problem and asked me to pop the hood. I began to panic about prices because of my last 4 stops before him with upwards near 80-200 to simply look at my car. Rob said just pop the hood. He looked for a moment said wait a minute... left and came back. He wiped his hands off and said you are good to go.. I said.. what do I owe you? He said come back when you need your car repaired. No charge. What other shops were trying to charge me for was a blown fuse that was preventing my car from passing emissions. My next visit to R & L ended after a frantic phone call. I was on my way to pick my daughter up from school, I was in tears. My car stopped over in Scottsdale for no apparent reason, and No, it wasn't out of gas. I struggled with a tow fee to Rob's way on the other side of town or a free tow to somewhere local. I called Rob, I told him I needed my car in the worst way for daily trips to and from school and that I wasn't sure if I should have it towed there or locally... he said send it over, he'd work with me.. He fixed my car. I gave him what I could on the bill and he wished me well. Next visit was about a year later.. I needed to get my brakes and several other things done. I told Rob I had $1000.00 to work with and I know in my heart of hearts it was a whole lot more that was done to my car but my bill was only $990.00 I gave him a 100.00 Tip for not dragging me through the ringer... I saw him knock money off my bill and cut corners where possible. My next trip was after my car's radiator exploded alongside the road. For 2 weeks, my car was overheating. I was not financially able to do much about the situation. I stopped by autozone and bought this copper stuff that expanded and filled holes in the radiator. It didn't work at all my car was still overheating terribly bad and it was to the point where I was driving about 30 seconds, and waiting for 2 hours for my car to cool... this went on the whole day one day... I just watched my car billow smoke and I drove. I called Rob. He said get it towed don't drive it. I had it towed to his place. I had been driving on a cracked radiator for several days possibly those 2 weeks. He also found my radiator cap between my radiator and my fan. Rob replaced my radiator inexpensively and again got me back on the road asking me to call him and not make my own solutions to these problems. **I can be difficult** I recently needed to see Rob again regarding my emissions testing. It was again a quick fix - I'm hard on fuses - I told Rob when I can afford to get my air conditioner fixed I'll be by to see him again. He has my business. Fast, knowledgeable, fair, kind, and a decent honest mechanic... he's never left me stranded. Thanks Rob for all you do. I appreciate your kindness and hard work.
I recently purchased a 2006 Mercury Grand Marquis from this dealership. I was a little standoffish about this place at first after reading numerous reviews (most were negative). I found the experience of purchasing a car from the dealership amusing and easy. At first the dealer tried everything in the book to get me to drive off the lot with the car that day by the following comments: "Boy I will tell you..I am not the best business man", "How about I give you this for free if you drive off with the car right now." I found it amusing but wanted a couple days to think it over and had to get some last minute financial stuff in order. After doing so, I went back and was adamant about the car I wanted and would not look at anything else. The dealership made the entire process easy and stress free (first time in 3 car purchases from a dealer that this ever happened), and told me where they got the vehicle from. My financing was completed, up front and honest, told me what was wrong with the car (nothing) even after my own mechanic looked it over. I even took it to Saunderson Ford after purchasing it and they completed a 2 hour inspection and said that car was in showroom condition. I did have a problem with the AC after the second day, took it back and they had the problem resolved quickly and provided a loaner car. I got a fair sale price on a six year old car with under 52,000 miles. They even worked with me when I was waiting on my title after paying off my car that I was trading in. I got a very reasonable trade in value for my car considering the mileage. I will recommend people to this dealership and was very impressed when it was all said and done with my car buying experience. I will seriously consider buying another vehicle from this dealership in the future.
Had a great experience with Liberty Auto especially when compared to dealing initially with a franchise Nissan dealership (Peoria Nissan). Not shocking to probably anyone but the big-box dealerships still try to get sales through "deceptive and false leaders". Peoria Nissan had a brand new 2015 Nissan Rogue on sale for $16,000 (base model). We were perfectly fine with a base model and went in ready to buy with paperwork in-hand showing the EXACT car we were looking to purchase - right down to the VIN, advertised price and other vehicle info as provided on their very own online inventory. Long story short after hours of them trying to sell us other used cars and other new cars, they finally showed us the base vehicle we came in for. After test drive, we sat done ready to buy and her came the shock: $16,000 yes but tax is calculated on MSRP of $19,000, plus their “paint protection package” was another $3,000 plus their other dealer fees it came out to almost $23,000. BS and especially on this so called “paint protection package” that you cannot opt out of. After hours wasted at this dealership we stumbled upon Liberty Cars & Autos on Edmund’s while looking for a Nissan Rogue. When all was said and done, we ultimately bought the exact one we found online from Liberty and I cannot say it enough about how pleased and presently surprised we were with our dealings with Liberty – specifically with Bill over the phone and with Dana for the finalization of the buy. SOLID, UPFRONT and no hidden agendas during this purchase. Sorry for the long story but wanted to tell everyone WHY it was so refreshing to deal with Liberty who came at it with honesty and not hidden fees. Thanks again Liberty (Dana & Bill). R & S Valenzuela