We recently had Krasiva Windows install Vision 2500 Weather Shield windows in our home and we wanted to share the experience we had with you. From the beginning of the process when we met with the sales representative until the installation was complete and we opened up our new windows, we could not have been happier with how it went. From the outset when the sales rep came and visited us, there was no pressure, no empty promises and no nonsense, which was certainly refreshing. We explained what we were looking for and what our budget was and he came up with a package that perfectly fit our needs. He explained how the process would go and gave us a very clear timeline of how everything would work. We were constantly kept in the loop as to the progress of our order, and when the day finally arrived for installation, the installers arrived early and were ready to get to work as soon as was most convenient for us. They were quick, efficient, courteous and most importantly, very good at what they did. The windows were installed amazingly fast, and the difference was noticeable immediately. We had always accepted that we could hear neighbors dogs barking, some street noise and other sounds coming through our old bedroom window and sliding door, but the first night with the new set installed by Krasiva we both marveled at the absolute silence in the room. It was really shocking to realize how much noise we used to have and how now it is all gone. In addition to the quiet, the look and feel of the windows is phenomenal. We had them installed in the middle of the summer, and once they were in the temperature in the house took a noticeable drop. The technology used on the Vision 2500 Weathershield windows is pretty incredible, as you could not tell that it was over 110 degrees outside if you felt the glass. Thank you so much for the craftsmanship and the professionalism you had on display with our windows. We could not be happier with our purchase and could not have asked for anything more from your entire staff. We can't stress to you how nice it was to be kept up to date and told exactly when everything would be done, and then have that deadline hit exactly on the mark. We wish other companies were as thoughtful as Krasiva. Thank you again and we look forward to more window projects with you in the future! Sincerely, Randy and Leslie P.
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From the very first day (Pierce handing out flyers), our association with Krasiva has been absolutely amazing. The phone call we made to schedule an introductory appointment to learn more about their products was the beginning of a most professional relationship. John Peterson took his time, ensuring we understood the different products and what would be best for our needs. Not once did he try to sell us anything! But once we did decide to purchase our windows, John started the process by measuring all our windows, scheduling a “lead based paint” inspection, and completing all the paper work. In a matter of just a few weeks, another measurement of all windows was complete, the “lead based paint” inspection was done, and all we had to do was to fellow the guys around getting complete answers to all our questions. When our windows arrived, Wayne and Edgar knew exactly what to do and how to do it. Their expertise made the installation look so easy. In just a few hours all five windows were installed, insulation inserted around the window where needed, molding attached, sealant applied around the entire window, and each window cleaned to perfection. During this entire process we were totally astounded by the professionalism and friendliness of everyone we came in contact with. Superlatives cannot adequately describe the knowledge, workmanship, and cooperation extended to us by the employees of Krasiva. We were diffidently impressed and are very happy with our new windows. Thank you everyone at Krasiva, Warren and Linda Smith Glendale, Arizona
Well, so far, From beginning to end,I'm giving 5 stars. First contact with a service operator Mary, to a follow up administrator Summer, to the scheduling manager Staci, I received nothing but professionalism and expert knowledge which enabled me to focus on other personal issues. It's a world of difference between having confidence and trust in a company and being on the fence. At every stage my trust and confidence grew. The windows were available to install on time. The installer (Tennis) showed up with the correct windows that were in perfect condition (unlike the contractors who showed up with the wrong garage door, and the contractors who showed up with a flawed counter top). Installation was completed on time and done nearly to perfection, which is more than I can say for other work that was done on my house by other contractors. Granted, though, I am particular. Would I use Reliant again? I am planning to do so next year when I have the rest of my windows upgraded and the exterior of my home coated. Additionally, they have also given me an ideal estimate for a bathroom remodel with a detailed project plan.