7 months ago we had our septic pumped because of the gurgling we were hearing from the drains and the smell. After the septic was pumped the gurgling continued so we thought there must be another reason for the gurgling and the occasional odor. Not thinking it was anything serious we put that on the back burner until last Friday. Our plumbing was backing up into our bath tubs which was disgusting. I searched the internet for a local plumbing company and found Deer Valley Plumbing on Judy's List with 20 reviews, all positive. I am a stickler for good customer service having spent 20 years working in it myself. I was pleased they could have someone out the same afternoon. Our plumber was Joey and he is the nicest man. He snaked the drain and found NO CLOG but advised our septic is full! We called the septic company we had used last August and explained the situation. They came back out and pumped the septic again. They tried to convince us we have a serious problem. NO, the only problem we had was when they came out the 1st time they only pumped the liquid and left the sludge. Not that the septic has been emptied the gurgling has stopped and the odor is gone. Thanks Joey for your time and you honesty and help with isolating our problem. He even advised me to print out an online coupon and saved me $25 for the service call. Now that's exceptional customer service! I wish you provided septic pumping service too!
After we bought our home in Arcadia we found we had some plumbing issues. We then found that we had plumber issues (No Shows, Hidden Charges, Aggressive Up-Selling) to name a few. In the period of four years we went though four BAD plumbing companies. We found Serenity Plumbing a year and a half ago and will never have to call another company. They have been a saving grace not only do they NOT do as i listed above, but go far above and beyond all expectations. I wanted to write this review to not only help my Plumber, but help out anyone who needs plumbing help. You can trust Serenity Plumbing completely. Honest, Clean, and Friendly service is only a fraction of what youll find with this company. We just recently added a guest house and Serenity Plumbing not only did a fantastic no worry job, but referred the entire projects sub contractors and the team was very pleasant to work with. When the project was complete we payed 850.00 less then the estimated cost. When does that happen? It happened one other time when we had Serenity Plumbing replace a section of pipe in our yard that was broken. I cant say enough good things about these people. Hope this can help someone out there looking for a Great Plumber.
A hot water line ruptured underneath the kitchen. I had two quotes one from Christian Brothers for 2150 dollars after a service contract i have with them and another with a different company for $1500. You all did the job for 710 dollars and were quick, clean, efficient, honest, friendly, and your tech took the time to explain exactly what he was going to do in non plumber terms. Excellent!! Excellent!! WORK. Thank you I'm very satisfied with your company and will use it again in the future. The service tech was the nicest, honest, and hard working service person i have ever had the pleasure to have work on anything of mine. I wish i wouldn't have forgotten his name but he did a great job. I would use your services again and would ask for him specifically. I will also recommend your company to anyone else who needs it.