Shasta went to the extreme to make sure that we are always informed of what was going on at every step in the process. Having a construction customer service rep to be your "single-point-of-contact" really helped in making sure that we didn't feel "lost" or left our of the process. We never had to try and figure out who to call to ask questions. The people we worked with made all the difference (especially Lindsey!). Any process that is as involved as building a pool is going to have some issues. What made us so pleased with Shasta was how Shasta handled those issues, it was done professionally and they made sure that we were informed up front and satisfied with the final result. We love our Shasta pool!
I have been using Complete Pool Care for many years and I am TOTALLY happy with their service, friendliness, courtesy and knowledge. I did use 3 other services before I was recommended to Complete Pool Care by my son. This company makes the others look inept and lacking. This is the way a business should be run. The staff is so nice and helpful . I am a person who lacks technical knowledge of how a pool works. The staff has the patience with me to explain everything and walk me thru things when I have a question. I am sure I am a pest but they have NEVER made me feel like I was one. You would be hard pressed to find a better place than this.
I wanted to write and tell you how much we love our new salt water pool. We love smelling like chlorine when we get out of the pool! Your employees did an excellent job throughout the whole installation process. Our job was completed in a timely manner, and your employees were professional and personable. I have recommended Aquavida to several of my friends and neighbors, and I will continue to do so. It is not always easy to find a company that you trust, but Aquavida has earned my family's loyalty because of their exceptional service.