Not educated at all on their livestock...
Make sure the pet store you go to is educated on the items or live stock they sell. My wife & I were very happy to find Tropical Treasures, because the store is so close to our home. We have bought numerous livestock, pumps, etc from here. I recently bought 3 tiger cowries(babies) for my wifes reef tank. I have read they eat condi ane...mone, yet no other types.
When my wife saw one of the cowries by her maximini carpet anemone, she asked me to call Tropical Treasures and see if the anemone was safe. The gent working said if anything it would hurt the cowrie, yet he had never heard of a cowrie hurting one, so it should be quite safe.
I figured these gents working there were educated in the livestock they sell. I woke up this morning to a quarter of the anemone left. The cowrie ate it. It really bummed me out, and my wife even more. When I took my friend in for a pinky, for his snake I figured I'd tell the gent working, I was curious to how they'd react.
The gent behind the counter pretty much giggled it off then said, ""Well, maybe it'll grow back"". Right. Not, ""Wow, I'm really sorry, i'll make sure our employees are educated on our livestock better next time. To show you how sorry I am let me give you a small discount on your next purchase."" I am the type to spend a lot of money in their store, yet not after this incident, I'll never go there again.
To make things worse, When I bought the cowries and such, I spent around $60.00 that day. The same gent who giggled this off rang me up $30.00 less then I owed and being honest I made sure to point this out, so I would be charged the correct amount. Yes, the store has nice item to purchase yet not really educated or seem to care about the livestock they sell. I am telling all in my neighborhood about this incident. If you're going to take a chance on what you buy, you might as well be going to petco. Same lack of education on their livestock, yet cheaper prices.