Concur with the two reviews below. The technicians, customer service people and managers are rude and horrible. We were given the window of one day. The house is our rental so we don't live there. We got the call that the technicians are on their way and when my wife said it would take 10 mins they said they wouldn't wait and that we would have to reschedule in a rude and condescending tone. They care nothing about their clients. This is what happens when you have a monopoly.