Sierra Ranch

A message to management: Your office managers need to be given the power to right wrongs when they occur. Last night I received a 5 day letter on my door. I have been in your complex for a year, and was enrolled in your auto debit program. According to your office staff, letters were taped to doors and messages were posted throughout the complex stating that you were changing the online billing system. I did not receive a written message (I cannot be the only one) and I do not spend time inside of the complex. My apartment is on the outside edge. I walk to my apartment, and then to my car with no exposure to any of the sign posts. I do not use the onsite laundry facilities. I had no way of knowing that your complex was changing over to this new format. Fast forward to today. I went in to your main office and explained the whole situation. The staff were EXTREMELY helpful. They were not rude, they were polite, courteous, etc. After explaining the situation, I was told that a manager would need to help me. After speaking to the manager, I was still unable to get the help that I needed. He was "unable to revers the charges." I am hoping that someone in upper management sees this post. The situation that I was put in was wrong. It is flat out dishonest to take late fees from your customers, who until now had paid on time EVERY MONTH. Not only is that wrong, but your office employees do not have the power to reverse any of these charges! I ended up paying the late fees. It was between that, or walking out and being evicted. That is not a position that someone should be put in by an apartment complex, or really, any establishment. I urge the owners to look at their policies and structures regarding their managers, and give them the power to reverse fees when the situation calls for it. Feel free to contact me through Facebook if you have any questions, or need any further clarification. I appreciate your time. I love the complex! Just not the way that this went down.