Posted: 21 days ago
The employees at Phoenix airport have significant room for improvement. I made my reservation for this car far in advance. When I arrived at the airport, there was a long line of people waiting for cars. NONE were in the lot. We had to wait for 4 employees to go run and get cars and come back. When the 4 showed up, you took what was available. There was no attempt to try to provide what people had asked for. It was a cluster. I waited more than 20 minutes. Others waited far longer. An employee explained that 50 cars had been reserved that hour and they were having a hard time catching up. This means someone didn’t look at the reservations ahead of time and make sure there were plenty of cars available in the lot. This is unacceptable. People make reservations for a reason. This was exceptionally poor planning. My company has two contracts with rental car companies. I will go back to using the other carrier. I decided to ‘try’ National and regret that decision.