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Go Towing and Recovery

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Today: Open 24 Hours
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(602) 247-6055Visit WebsiteMap & Directions3221 S 40th StPhoenix, AZ 85040Write a Review

More Info

General Info
We offer fast, 24 hour affordable towing in Phoenix, AZ. We tow cars, trucks, fifth wheel vehicles, RV and motor homes, heavy duty equipment, and more. We also offer vehicle recovery services and will pay you cash for your junk car or truck.
Email
BBB Rating
A+
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Neighborhood
South Mountain
Category
Other Information

Parking: Lot

Reviews

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JZ
Joe Z.

09/16/2017

Provided by Superpages
Overall

FIRST SAVE EVERYTHING FROM THIS COMPANY. PROVE YOU WERE THERE AND MAKE SURE YOU TALK TO PEOPLE AND GET THEIR INFO. If I could go negative stars I would. I got my car towed, and dealing with them has been awful. The lady was rude at the door. I paid my tow and the guy who took my money never put it in the system and I found out later months later about this. They couldn't prove anything and when I tried to get a hold of them they ignored and never called back. Many times I was told they will call back nope. never happened. finally had to repay my tow. and they didn't have change. but they only except cash. so had to go 10 mins out to get change for a 20. a 20. not a big bill. it was resolved but after about a month of headaches, The person i dealt with first was fired. but no compensation or sorry or anything.

JS
Jonathan S.

06/01/2016

Overall
Expertise
Professionalism
Promptness

Called at 9:30am to schedule a 2:30pm tow. Didn't show up until 4:30pm.... Kept having to call them and they kept making excuses as to why they were running late. Even worse, they messed up the alignment in my vehicle. Worst experience ever.

SD
Sunil D.

12/03/2015

Overall

The's folks are vultures. My parking expired 11:58am and there was to be no towing after 12:00am. They supposedly towed my car that had a busted radiator at 11:59pm. They charged $167 and refused to return the change. Make sure you have the exact amount or else you will be out even more. Technically they are correct but would an honorable person tow 2 minutes before parking becomes free? You decide....

TM
Terri M.

07/23/2015

Overall

DO NOT USE THIS COMPANY!!!! My truck broke down and they towed it for me. In the process, they significantly damaged the front end (twisted bumper, front quarter panels, shocks, etc.) and now they won't return my calls or fix the vehicle!!! Stay far away from this company!!!

marci.price.96

12/19/2013

Overall

I don't hold Go Towing responsible for my car being towed from my complex. I blame my complex for having it towed. Oddly I work down the street from where it was towed to, my only luck in the issue. They were understanding to a single mom trying to work in the economy. Even though the rate was crazy high, they worked with me. My complex on the other hand has lost a tenant renewing a lease.

jalena.borders

09/24/2013

Overall
Damage to my vehicle

Go Tow damaged my vehicle. The drive put a huge dent in my rear bumper, and now they are refusing to return my calls and to pay for the dent THEY caused. This tow company is horrible. Their drivers don't know what they are doing. Their dispatchers are extremely rude and the "manager" is a coward. I'm filing a Notice of Claim against them so they will be forced to pay for the repairs! Do NOT use this tow company.

agby02

05/12/2013

Overall
Rude and not dependable

I had a double blow out in the middle of Alma School road. I called AAA who then called Go Tow. They told AAA it would be 45minutes. 45 minutes later I called Go Tow directly to see if they could give me a better idea of how much longer it would be. I was told 30 more minutes. 40 minutes later called and very kindly asked if it was possible that the drive could be lost. The dispatcher snapped at me and told me if he was lost he would call me and that the driver was on his way. Again, I waited another 30 minutes and no tow truck. I once again called and the dispatcher told me 5 minutes..finally 30 minutes after my last call they arrived. Not only am I upset at the fact that they couldn't just be honest with me about when they would be there but they were also rude. I understand that things come up and I am not the only person needing them..that is why I was very friendly and not demanding when I called to get updates...after they'd missed there promised time over and over. I will never use them again. The only reason I did not cancel them and go with the city contracted tow company the cops were going to call is because I had my kids with me and they were thirsty and hungry. Oh! And it is Mother's Day.

carlislejones

02/20/2013

Overall

My car got towed at 4:30pm knowing that they close at 5(unless you want to pay the $20.00 gate fee.) When I called to see how to pick it up I was on hold for 5+ minutes then the woman on the phone was very rude. When I got there it was only 5 minutes after 5 yet I still had to pay the gate fee. My car wasn't even there for an hour but I had to pay $155.00. This company only cares about taking as much money as you from possible. Never park somewhere even if it's necessary if there sign is around because they will only do whatever they can to take advantage of you.

P.S. I had a check in my car and when I picked it up, it was gone so be sure and double check your car to make sure nothing was stolen. They have had several cases against them lately because their workers are stealing from the cars they picked up and even towing cars that aren't illegally parked just to steal from them.

Details

Phone: (602) 247-6055

Address: 3221 S 40th St, Phoenix, AZ 85040

Website: http://gotowaz.com

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