I made the mistake of bringing my two week old car, brand spankin' new to this car wash. I bought the "Full service" wash, which does NOT involve using any kind of armorall or cleansers on the interior. When they were wiping down the inside of the car they made a six inch scratch across the wood paneling where the shifter is (middle console) but they won't take responsibility for it. They said that they "can't think of how this could have happened". They also got dirt or possibly grease on my new leather seats. I was told that the owner of the car wash would give me a call, but I have yet to hear from him. Don't trust these people with your baby!!