- General Info:
- Pick Enterprise. We'll Pick You Up.®
- With the largest fleet in North America and a great selection of vehicles, Enterprise has it all. Enjoy fast and easy car rental with Enterprise Rent-A-Car at our branch in Phoenix, AZ. Just one of the 7,200 branches in over 30 countries helping with your car rental needs.
- * Economy to Premium cars * Luxury cars
- Payment method:
- amex, diners club, discover, master card, visa
- Central City, Phoenix Sky Harbor Center
- Car Rental, Truck Rental
Posted: 15 days ago
Enterprise could not have been any better. Easily got on shuttle from airport to rental counter - attendants were great checking us in, great helping us get to our car and checking us out of the garage. Upon return, it took maybe 4 minutes to return the car. I will definitely use Enterprise for my next trip!!!
Made a reservation to pick up a Dodge Challenger or similar vehicle at this location. After a 48 minute flight into Phoenix we waited over 20 minutes in line to get service. Finally, after getting the paperwork done we went down to pick up the vehicle. After about another 20-30 minutes a lady came to us and said she apologized for the wait that the sports cars take a little longer. We waited for another 10-15 minutes or so and she offered us a convertible for no charge, we agreed and she asked mustang or camaro and we said a camaro would be fine.
We walk up to the car and she doesn't have a key, so we waited for her to leave and come back when we noticed the vehicle was extremely dirty with bugs all over the windshield, hood, front end etc... The only thing is had was gas in the tank.
We had just spent over an hour with the shuttle, waiting in line and for the car that we just wanted to get out of there. It literally took longer to get the car then the flight itself.
I had a great experience at this location. I usually hate getting a car rental at an airport. This experience was much different. I pre-registered and my paperwork was ready to go. The wait was a little long, due to a few planes coming in at the same time, but Enterprise handled the situation with grace. I dealt with Asst. Mngr, Michael Lee, and he was WONDERFUL!! He apologized for the wait, upgraded my rental, and made sure I was happy with their service prior to me leaving. The return process was quick, seamless and I was picked up promptly by the shuttle. I will definitely use Enterprise in the future.
Check in was fast and the price's were reasonable. Yes they tried to sell extra's but never pushy. We were given a row of cars to select from which was nice it's better than having them pick a car for you.
Check out was even faster no problems at all the associates are very professional.
Best rental car experience I have ever had. We were processed very quickly. We were offered cold water and my suitcase was carried to the car. The price for the week was great. I needed to call their office mid week due to a death in the family and a change of itinerary to attend memorial service. The staff were helpful and reassuring. The fee to drop off at a new location was easy to swallow. The vehicle was clean and comfortable.
As always, a pleasure to rent from Enterprise. Check in fast and easy and return is a breeze. Wasn't crazy about the midsize Jeep Compass SUV. Far too underpowered and weak to be considered a Jeep but made the best of it.
Also debit cards are not a problem with Enterprise. I ditched all my credit cards in 08 when the economy took a crap and have had no problem at Enterprise whatsoever.