My family is currently in financial crisis. My husband lost his job and my job doesn't pay enough. I'm self employed btw so I eat all my expenses and that makes it worse.
Anyway, I haven't had to apply for assistance in a long time and I always feel ashamed to have to do so when I do, and typically the case workers don't make you feel better about it. They are usually rude and you can tell they hate their job because they deal with stereotypical welfare people. Not everyone who applies is that kind of person but I think the case workers see too much of them and become conditioned to thinking that the clients are "welfare people" who are just trying to make a buck off the govt. again not the case usually in my opinion but I don't work there so I don't know for sure.
Anyway I had to make two trips this time around. The first time I got a woman who's name I don't remember who was VERY OBVIOUSLY having a bad day. Or she has a bad outlook on life. She was not friendly at all and was really sarcastic and rude with me. I was afraid to talk to her really and I was afraid I was going to get her again the second time around when I had to come back. I was dreading coming back because of her. She didn't finish my case the first time and didn't tell me everything I needed to bring. She left things out and entered info incorrectly (I didn't know that till round 2) and she made me afraid to ask questions.
Round 2 comes along and I take my husband as he had to get fingerprints. We wait the 3-6 hour wait again. Only 3 hours this time luckily and we get a different person which I was so grateful for. This lady's name was Rose and she was AWESOME. She's the reason I'm writing this review to be real. She was so friendly and helpful and she did her best for my husband and I.
She made my experience so much better and I wasn't afraid to talk to her or ask her questions or just have a conversation with her. She made sure she had everything she needed and didn't send me home without a verdict. She had a lot of customer service awards in her cubicle which the other lady didn't have, and I can see why. She was a ray of sunshine and a team player too I think because after my case she had to do a hearing or something like that. Some thing that people don't like to do and she told me that she does them anyway so the other people that don't like it won't have to.
She was a nice lady and deserved a good review so I found a place to review her on and wrote this. If you have to come to this office, hope you get rose.